Family Resource Navigator

Community-of-Hope; Washington (District of Columbia); Hybrid; USD 54,000 - 56,000; Full time

Benefits offered by this job

Top Workplace award

Paid lunch

Vacation & leave

Raises up to 5%

Tuition reimbursement

Licensing reimbursement

Insurance + 403(b)

Career growth

Equity & well-being

Job summary

Community of Hope in Washington, DC, seeks a Family Success Specialist at the Bellevue Family Success Center to connect individuals and families with vital resources and referrals while gathering community insights to strengthen our programs.

Based at Conway Health and Resource Center in Southwest, DC, the role offers a hybrid schedule and a path to advancing equity and compassionate service in a busy nonprofit setting. If you are driven to make a lasting daily impact, apply now.

Qualifications

• High School Diploma.
• 3–5 years in social or human services.
• Experience in non-profit, social services serving under-resourced communities.
• Ability to handle a high-volume, fast-paced environment.
• Strong interpersonal communication; facilitation a plus.
• Motivated with customer service, organizational skills and attention to detail.
• Ability to work independently and take initiative.
• Knowledge of MS Office and Excel.
• Flexible schedule including evenings and weekends; travel between COH sites.

Responsibilities

• Gathers information related to community needs from Bellevue Family Success Center visitors.
• Acts as the primary point of contact for information and referrals at the Center.
• Builds and maintains a resource database of community organizations and agencies with contacts and services.
• Supports at least 25 visitors weekly and facilitates warm transfers to services.
• Provides administrative support to the Community Advisory Committee and Director.
• Assists with interdepartmental liaison for partnerships information.
• Supports Front Desk coverage at Conway Health and Resource Center – Bellevue Center as needed.

Skills

Interpersonal communication

Presentation skills

Customer service

Organizational skills

Attention to detail

Flexible schedule

Facilitation experience

Travel ability

Education

High School Diploma

Bachelor’s degree preferred

Tools

Microsoft Office

Excel

Internet proficiency

Job description

Community of Hope in Washington, DC, seeks a Family Success Specialist at the Bellevue Family Success Center to connect individuals and families with vital resources and referrals while gathering community insights to strengthen our programs.

Based at Conway Health and Resource Center in Southwest, DC, the role offers a hybrid schedule and a path to advancing equity and compassionate service in a busy nonprofit setting. If you are driven to make a lasting daily impact, apply now.