Family Success Specialist

Community-of-Hope; Washington (District of Columbia); Hybrid; USD 54,000 - 56,000; Full time

Benefits offered by this job

Top Workplace award

Paid lunch

Vacation & leave

Raises up to 5%

Tuition reimbursement

Licensing reimbursement

Insurance + 403(b)

Career growth

Equity & well-being

Job summary

Community of Hope in Washington, DC, seeks a Family Success Specialist at the Bellevue Family Success Center to connect individuals and families with vital resources and referrals while gathering community insights to strengthen our programs.

Based at Conway Health and Resource Center in Southwest, DC, the role offers a hybrid schedule and a path to advancing equity and compassionate service in a busy nonprofit setting. If you are driven to make a lasting daily impact, apply now.

Qualifications

• High School Diploma.
• 3–5 years in social or human services.
• Experience in non-profit, social services serving under-resourced communities.
• Ability to handle a high-volume, fast-paced environment.
• Strong interpersonal communication; facilitation a plus.
• Motivated with customer service, organizational skills and attention to detail.
• Ability to work independently and take initiative.
• Knowledge of MS Office and Excel.
• Flexible schedule including evenings and weekends; travel between COH sites.

Responsibilities

• Gathers information related to community needs from Bellevue Family Success Center visitors.
• Acts as the primary point of contact for information and referrals at the Center.
• Builds and maintains a resource database of community organizations and agencies with contacts and services.
• Supports at least 25 visitors weekly and facilitates warm transfers to services.
• Provides administrative support to the Community Advisory Committee and Director.
• Assists with interdepartmental liaison for partnerships information.
• Supports Front Desk coverage at Conway Health and Resource Center – Bellevue Center as needed.

Skills

Interpersonal communication

Presentation skills

Customer service

Organizational skills

Attention to detail

Flexible schedule

Facilitation experience

Travel ability

Education

High School Diploma

Bachelor’s degree preferred

Tools

Microsoft Office

Excel

Internet proficiency

Job description

Family Success Specialist

Washington, DC | Hybrid | $25.96 - $26.92 | Washington Post Top Workplace

Join Community of Hope as a Family Success Specialist! In this role, you’ll connect individuals and families who visit the Bellevue Family Success Center to vital resources and referrals while collecting and sharing community insights to strengthen our programs. If you’re driven by a passion for creating real, lasting impact, this is your chance to make a meaningful difference every single day. This position is located at Conway Health and Resource Center in Southwest, DC.

Our Approach and Values

• We celebrate people’s strengths and acknowledge the impact of trauma on people’s lives.
• We embrace diversity, welcome all voices, and treat everyone with respect and compassion.
• We lead and advocate for changes to make systems more equitable.
• We strive for excellence and value integrity in all that we do

What You’ll Do

• Gathers information as it relates to community needs from individuals who walk into Bellevue Family Success Center.
• Serves as the primary point of contact for the Bellevue Family Success Center and respond to requests for information and referrals at the point of contact.
• Builds and maintains an active resource database tool of community organizations and government agencies, to include but not limited to, point of contacts, physical addresses, contact numbers, emails and type of services offered.
• Serves as liaison for at least 25 individuals or families weekly visiting the Bellevue Family Success Center and Creating a warm transfer to community organizations or government agencies at the point of contact.
• Provides administrative support to the Community Advisory Committee and the Director if Family Success Centers.
• Assists Director of Family Success Center Programs with being an interdepartmental liaison for partnership information.
• Assists with coverage of Front Desk at the Conway Health and Resource Center – Bellevue Family Success Center as needed.

Requirements

Must-Haves

• High School Diploma.
• Minimum three to five years of social or human services.
• Experience working in a non-profit, social service environment serving under-resourced communities.
• Ability to handle a high volume and fast pace work environment.
• Strong interpersonal communication skills required. Presentation and facilitation experience a plus, especially with teens and young adults.
• Highly motivated with strong customer service, organizational skills and attention to detail.
• Ability to work independently, take initiative, and be innovative.
• Knowledge of computer systems, including internet, Microsoft Office and Excel.
• Able to work a flexible schedule including evenings and weekends as required.
• Ability to travel between COH sites and within the Ward 8 community.

Nice-to-Haves

• Bachelor’s degree preferred.
• Knowledge of Bellevue community strongly preferred.

Why You’ll Love Working Here!

At COH, we prioritize the following well-being and work-life balance-centered benefits:

• 8 x Washington Post 150 Top Workplaces winner
• 8-hour workdays with paid lunch
• 3 weeks vacation (additional week after two years), 2 weeks sick leave, + 11.5 paid holidays and one personal floating holiday on an annual basis.
• Annual performance-based raises, up to 5% of your annual pay.
• Tuition reimbursement & loan repayment (NHSC & DCHPLRP), Licensing reimbursement & CEU funding.
• Medical, dental, vision, life & disability insurance + 403(b) retirement.
• Leadership development, internal promotions and career growth opportunities.
• A culture grounded in equity, compassion, and well-being.

About Us:

Community of Hope is a mission-driven, innovative, rapidly growing nonprofit, and Federally Qualified Health Center. For over 45 years, we have provided health and housing services, perinatal care coordination, and community support services to make Washington, DC more equitable. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. We are honored to be one of DC’s largest providers of housing and homelessness prevention services for families and individuals throughout DC. Through our Family Success Center, our WIC nutrition centers, and our various partnerships, we have reached hundreds and believe that everyone in DC deserves to be healthy, housed, and hopeful. With the help of our amazing staff, we have successfully provided:

• 50,000+ medical visits
• 6,300+ dental visits
• 17,000+ emotional wellness visits
• 1,384 families and 220 individuals with housing/homelessness prevention services

Community of Hope is an equal opportunity employer.