Family Care Specialist

Service Corporation International; Greenfield (WI); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International in Wisconsin–Greenfield seeks a dedicated professional to join our family services team. You will work closely with funeral home partners to manage patient files and ensure timely processing of arrangements.

Responsibilities include building at-need charts, verifying files, conducting blind checks, notifying families when flowers are placed, and coordinating arrangement conferences. The role emphasizes compassionate communication and reliability.

Qualifications

• Strong communication with associates, contractor personnel and client families.
• Ability to work with minimal supervision and achieve objectives on time.
• Ability to resolve routine problems promptly and effectively.
• Ability to adapt to changing priorities.

Responsibilities

• Builds at-need charts
• Verifies at-need files before sent for verification
• Performs blind checks
• Follows up with memorial renderings, processes and timelines
• Notifies families when flowers are placed
• Sets Arrangement Continuation Appointments
• Designs memorials
• Serves at-need cemetery families that currently own property
• Sets follow-up visits at the at-need arrangement conference
• Logs information for Family Service Counselors
• Meets with funeral home at-need families

Skills

Communication skills

Self-management

Problem solving

Adaptability

Education

High School diploma or equivalent

Job description

JOB RESPONSIBILITIES

• Builds at-need charts
• Verifies at-need files before sent for verification
• Performs blind checks
• Follows up with memorial renderings, processes and timelines
• Notifies families when flowers are placed
• Sets Arrangement Continuation Appointments
• Designs memorials
• Serves at-need cemetery families that currently own property
• Sets follow-up visits at the at-need arrangement conference
• Logs information for Family Service Counselors
• Meets with funeral home at-need families

MINIMUM REQUIREMENTS

• Education High School diploma or equivalent
• Certification Certified in all processes and procedures as it relates to the family service guidebook, interment verification, blind check (I.R.L.A., IOA, etc.)
• Experience None
• Knowledge, Skills & Abilities Ability to communicate effectively with associates, contractor personnel and client families Ability to work productively with minimal supervision; achieves work objectives in a timely manner Ability to resolve routine problems promptly and effectively Ability to adapt to change in priorities

Compensation: $50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)

Postal Code: 53221

Category (Portal Searching): Sales

Job Location: US-WI - Greenfield

WHO WE ARE. WHAT WE DO.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI” refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.