Family Care Specialist

Service Corporation International; Pflugerville (TX); On-site; USD 40,000 - 100,000; Full time

Job summary

Service Corporation International in Pflugerville, TX, is seeking a role supporting at-need family services. You will build charts, verify files, perform checks, and coordinate memorial arrangements while ensuring timely follow-ups with families and funeral partners.

The position emphasizes attention to detail, documentation, and direct family interactions, with assignment to design memorials and manage post-arrangement follow-ups. No prior experience required, HS diploma acceptable.

Qualifications

• Education: High School diploma or equivalent.
• Certification: Certified in all processes and procedures as it relates to the family service guidebook, interment verification, blind check (I.R.L.A., IOA, etc.)

Responsibilities

• Builds at-need charts
• Verifies at-need files before sent for verification
• Performs blind checks
• Follows up with memorial renderings, processes and timelines
• Notifies families when flowers are placed
• Sets Arrangement Continuation Appointments
• Designs memorials
• Serves at-need cemetery families that currently own property
• Sets follow-up visits at the at-need arrangement conference
• Logs information for Family Service Counselors
• Meets with funeral home at-need families

Education

High School diploma or equivalent

Certification in family service processes

Job description

JOB RESPONSIBILITIES

• Builds at-need charts


• Verifies at-need files before sent for verification


• Performs blind checks


• Follows up with memorial renderings, processes and timelines


• Notifies families when flowers are placed


• Sets Arrangement Continuation Appointments


• Designs memorials


• Serves at-need cemetery families that currently own property


• Sets follow-up visits at the at-need arrangement conference


• Logs information for Family Service Counselors


• Meets with funeral home at-need families

MINIMUM REQUIREMENTS

• Education: High School diploma or equivalent


• Certification: Certified in all processes and procedures as it relates to the family service guidebook, interment verification, blind check (I.R.L.A., IOA, etc.)


• Experience: None

Compensation

Compensation: $40,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)

Postal Code: 78660

Category (Portal Searching): Sales

Job Location: US-TX - Pflugerville

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve.

The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

“SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process.

On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.