Family Care Specialist

Service Corporation International; Fort Wayne (IN); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International in Fort Wayne, IN seeks a motivated professional to assist Family Service Counselors with interment verifications, blind checks, and memorials. You will build at-need charts, verify files, and design memorials while supporting families during difficult times.

No prior experience required beyond certification in relevant processes. The role emphasizes effective communication, independent work, and adaptability to changing priorities, with compensation guidance to

Qualifications

• High School diploma or equivalent.
• Certification in all processes related to family service guidebook and interment verification.
• Experience: none.

Responsibilities

• Builds at-need charts.
• Verifies at-need files before sent for verification.
• Performs blind checks.
• Follows up with memorial renderings, processes and timelines.
• Notifies families when flowers are placed.
• Sets Arrangement Continuation Appointments.
• Designs memorials.
• Serves at-need cemetery families that currently own property.
• Sets follow-up visits at the at-need arrangement conference.
• Logs information for Family Service Counselors.
• Meets with funeral home at-need families.

Skills

Communication

Independent work

Problem solving

Adaptability

Education

High School diploma

Certification in family service processes

Job description

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Assist the Family Service Counselors with interment verifications, blind checks and memorials.

JOB RESPONSIBILITIES

• Builds at-need charts
• Verifies at-need files before sent for verification
• Performs blind checks
• Follows up with memorial renderings, processes and timelines
• Notifies families when flowers are placed
• Sets Arrangement Continuation Appointments
• Designs memorials
• Serves at-need cemetery families that currently own property
• Sets follow-up visits at the at-need arrangement conference
• Logs information for Family Service Counselors
• Meets with funeral home at-need families

MINIMUM REQUIREMENTS

Education: High School diploma or equivalent

Certification: Certified in all processes and procedures as it relates to the family service guidebook, interment verification, blind check (I.R.L.A., IOA, etc.)

Experience: None

Knowledge, Skills & Abilities

• Ability to communicate effectively with associates, contractor personnel and client families
• Ability to work productively with minimal supervision; achieves work objectives in a timely manner
• Ability to resolve routine problems promptly and effectively
• Ability to adapt to change in priorities

Compensation

$50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)

#SCI Postal Code: 46825

Category (Portal Searching): Sales

Job Location: US-IN - Fort Wayne

Who we are. What we do.

We are a company committed to supporting families at difficult times.

Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve.

The Dignity Memorial name is a symbol of trust and a mark of excellence.

As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

"SCI" refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process.

On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.