Family Care Specialist

Service Corporation International; Akron (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Service Corporation International is seeking candidates to assist Family Service Counselors with interment verifications, blind checks and memorial design. This role supports at-need cemetery families, coordinates arrangements, and maintains detailed logs for counselors.

Minimal supervision is expected, with emphasis on timely communication and accurate processing of memorials and timelines. We welcome candidates who are patient, organized and service‑minded, ready to help families during

Qualifications

• Education: High School diploma or equivalent.
• Certification: Certified in all processes and procedures related to the family service guidebook, interment verification, blind check (I.R.L.A., IOA, etc.).
• Experience: None.
• Knowledge, Skills & Abilities: Communicate effectively with associates, contractor personnel and client families; work productively with minimal supervision; achieves work objectives promptly; resolve routine problems; adapt to changing priorities.

Responsibilities

• Builds at-need charts.
• Verifies at-need files before sent for verification.
• Performs blind checks.
• Follows up with memorial renderings, processes and timelines.
• Notifies families when flowers are placed.
• Sets Arrangement Continuation Appointments.
• Designs memorials.
• Serves at-need cemetery families that currently own property.
• Sets follow-up visits at the at-need arrangement conference.
• Logs information for Family Service Counselors.
• Meets with funeral home at-need families.

Skills

Effective communication

Work with minimal supervision

Timely deliverables

Adaptability

Education

High School diploma or equivalent

Job description

Our associates celebrate lives. We celebrate our associates. Assist the Family Service Counselors with interment verifications, blind checks and memorials.

JOB RESPONSIBILITIES

• Builds at-need charts
• Verifies at-need files before sent for verification
• Performs blind checks
• Follows up with memorial renderings, processes and timelines
• Notifies families when flowers are placed
• Sets Arrangement Continuation Appointments
• Designs memorials
• Serves at-need cemetery families that currently own property
• Sets follow-up visits at the at-need arrangement conference
• Logs information for Family Service Counselors
• Meets with funeral home at-need families

MINIMUM REQUIREMENTS

• Education: High School diploma or equivalent
• Certification: Certified in all processes and procedures as it relates to the family service guidebook, interment verification, blind check (I.R.L.A., IOA, etc.)
• Experience: None
• Knowledge, Skills & Abilities: Ability to communicate effectively with associates, contractor personnel and client families; Ability to work productively with minimal supervision; achieves work objectives in a timely manner; Ability to resolve routine problems promptly and effectively; Ability to adapt to change in priorities

Postal Code: 44333

Category (Portal Searching): Sales

Job Location: US-OH - Akron

Who we are. What we do.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

"SCI" refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.