Sales Professional - Inside Sales

Service Corporation International; Evergreen Park (IL); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Accounts

Sick Leave

Short-Term Disability

Long-Term Disability

Life Insurance

AD&D Insurance

401(k) with company match

Employee Assistance Program

Job summary

Service Corporation International in Evergreen Park, IL is seeking a Family Service Counselor to prospect, qualify, and guide families through funeral, cemetery and pre-need arrangements with empathy and professionalism. You will generate referrals, build relationships, and present tailored options while meeting sales targets in a client-centered environment.

The role requires strong communication, drive, and flexibility to work evenings or weekends as needed.

Qualifications

• Education: High school diploma or equivalent.
• Education: 1-2 years of college or similar experience.
• Experience: 1-2 years in customer service or sales preferred.
• Licenses: Valid driver’s license with acceptable driving record.

Responsibilities

• Generate leads and prospect for 1–2 hours daily.
• Obtain referrals from families served.
• Build community and civic relationships.
• Explain and present to families and referrals.
• Maintain activity logs to ensure productivity.
• Develop understanding of family needs and offer value.

Skills

Lead generation

Customer service

Sales

Communication

Driving

Education

High school diploma or equivalent

1-2 years of college

Tools

Computer literacy

Job description

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

JOB RESPONSIBILITIES

• Lead Generation Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity
• Build Relationships with Families
• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning
• Teamwork Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

MINIMUM REQUIREMENTS

• Education: High school diploma or equivalent
• Education: 1-2 years of college or an equivalent of education and experience
• Experience: High school equivalency and 1-2 years of college or an equivalent of education and experience
• Experience: 1-2 years of customer service or sales industry experience preferred
• Licenses: Current state/province issued driver’s license with an acceptable driving record
• Licenses: Insurance license if required by state/province law and as prescribed by each state board
• Knowledge, Skills and Abilities: Must be able to pass the Company’s internal presentation certification within thirty days of hire
• Knowledge, Skills and Abilities: Ability to work a number of evenings and or weekends every month
• Knowledge, Skills and Abilities: Ability to drive frequently
• Knowledge, Skills and Abilities: Ability to obtain and maintain an insurance license if required by state/province
• Knowledge, Skills and Abilities: Flexible hours but, at times must have the ability to work up to 12 hours in a day
• Knowledge, Skills and Abilities: Ability to treat others with empathy and respect
• Knowledge, Skills and Abilities: Knowledge of computers and some software
• Knowledge, Skills and Abilities: Customer service skills

Compensation

Target Compensation Range: $50,000 to $100,000 annually. The estimated total target compensation for this position in the first year typically ranges from $50,000 to $100,000 annually based on a strong commission-based incentive structure. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions. (Note: As part of the total compensation plan, this position pays no less than $16.60 per hour for all hours worked)

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance* SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

Postal Code: 60805 Category (Portal Searching): Sales Job Location: US-IL - Evergreen Park

About Us

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

"SCI” refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.