Family Care Specialist

Service Corporation International; Indianapolis (IN); On-site; USD 32,000 - 46,000; Full time

Job summary

Service Corporation International in Indianapolis, IN seeks a Funeral Associate to support Family Service Counselors with interment verifications, blind checks and memorial designs. The role emphasizes compassionate service to families at difficult times, documentation accuracy, and timely follow-up on arrangements.

The candidate should have a high school diploma, willingness to learn certified processes, and the ability to communicate clearly with families and internal teams.

Qualifications

• High school diploma or equivalent.
• Certified in all processes and procedures as it relates to the family service guidebook, interment verification, blind check (I.R.L.A., IOA, etc.).
• Ability to communicate effectively with associates, contractor personnel and client families.
• Ability to work productively with minimal supervision; achieve work objectives in a timely manner.

Responsibilities

• Builds at-need charts.
• Verifies at-need files before sent for verification.
• Performs blind checks.
• Follows up with memorial renderings, processes and timelines.
• Notifies families when flowers are placed.
• Sets Arrangement Continuation Appointments.
• Designs memorials.
• Serves at-need cemetery families that currently own property.
• Sets follow-up visits at the at-need arrangement conference.
• Logs information for Family Service Counselors.
• Meets with funeral home at-need families.

Skills

Effective communication

Client/family interaction

Team collaboration

Problem solving

Education

High School diploma or equivalent

Job description

Our associates celebrate lives. We celebrate our associates. Assist the Family Service Counselors with interment verifications, blind checks and memorials.

JOB RESPONSIBILITIES

Builds at-need charts Verifies at-need files before sent for verification Performs blind checks Follows up with memorial renderings, processes and timelines Notifies families when flowers are placed Sets Arrangement Continuation Appointments Designs memorials Serves at-need cemetery families that currently own property Sets follow-up visits at the at-need arrangement conference Logs information for Family Service Counselors Meets with funeral home at-need families

MINIMUM REQUIREMENTS

Education

High School diploma or equivalent

Certification

Certified in all processes and procedures as it relates to the family service guidebook, interment verification, blind check (I.R.L.A., IOA, etc.)

Experience

None

Knowledge, Skills & Abilities

Ability to communicate effectively with associates, contractor personnel and client families Ability to work productively with minimal supervision; achieves work objectives in a timely manner Ability to resolve routine problems promptly and effectively Ability to adapt to change in priorities

Postal Code: 46208

Category (Portal Searching): Sales

Job Location: US-IN - Indianapolis

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

"SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.