Family Care & Pre-Planning Consultant

Service Corporation International; Clinton Charter Township (MI); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International is seeking a Pre-Planning Advisor (PPA) in Clinton Township, MI to drive pre-need sales and referrals. The role emphasizes building professional, compassionate relationships with families and the community while managing appointments and presentations.

You will network, prospect, and follow up with families, often working evenings and weekends to meet quota. Strong communication and CRM skills are a must, with a focus on integrity and service.

Qualifications

• Sales experience or relevant industry experience is preferred.
• Experience with CRM systems is a plus.
• Bilingual abilities are a plus.

Responsibilities

• Lead generation and networking to build referrals for both at-need and pre-need arrangements.
• Prospect a minimum of 4 hours daily when working an 8-hour shift.
• Present Dignity Memorial Personal Planning Guide to families.
• Build relationships with families and community members to establish trust.
• Respond to client inquiries in a timely, respectful, and professional manner.
• Follow up with families to generate referrals and ensure satisfaction.

Skills

Sales experience

CRM

Communication skills

Team player

Bilingual

Education

High school diploma or equivalent

1-2 years customer service or sales

Tools

CRM software

Job description

Service Corporation International is seeking a Pre-Planning Advisor (PPA) in Clinton Township, MI to drive pre-need sales and referrals. The role emphasizes building professional, compassionate relationships with families and the community while managing appointments and presentations.

You will network, prospect, and follow up with families, often working evenings and weekends to meet quota. Strong communication and CRM skills are a must, with a focus on integrity and service.