Fairfield Inn & Suites Austin South - Front Desk Supervisor

Aimbridge Hospitality; Austin (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Disability Income (Short/Long-Term)

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality is seeking a Front Desk Supervisor for the Fairfield Inn Austin South. You will lead the front desk team, ensure smooth check-ins/check-outs, and create a memorable guest experience with warmth and efficiency.

You’ll manage reservations, VIP requests, and guest concerns while guiding operations and promoting value through smart rate strategies. Excellent communication and leadership are essential for this role.

Qualifications

• Guest greeted warmly and check-ins/check-outs run smoothly
• Reservations, VIP requests, and guest needs handled with professionalism

Responsibilities

• Greet guests and manage check-in/check-out experience
• Track logs, messages and packages to ensure efficient operations
• Monitor rates, packages and promotions to boost revenue and value
• Lead and train associates, resolve guest concerns, uphold safety and standards

Skills

Guest experience

Operations tracking

Revenue & rate strategy

Team leadership

Education

High school diploma

College coursework in related field

Job description

Fairfield Inn & Suites Austin South - Front Desk Supervisor Aimbridge Hospitality

Schedule Full time

Job Type Regular

Description

Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

KEY SKILLS/RESPONSIBILITIES

• Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. You’re the go‑to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.

EDUCATION & EXPERIENCE

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Situated just 8 miles from Austin-Bergstrom Airport, the Fairfield Inn Austin South hotel is a top choice among hotels in south Austin for our ideal location just off I-35. We’re just minutes from sites such as UT Austin, Circuit of the Americas and Zilker Park. Visitors love our refreshed hotel rooms with plush Marriott bedding, 32-inch flat-screen TVs and free WiFi. Guests can start each morning with our free hot breakfast buffet then get in a workout at our 24-hour fitness center. Families love our indoor pool and free onsite parking. Business travel is easy with our onsite business center and close proximity to AMD, Farmers Insurance and Motorola. Putting comfort first, the Fairfield Inn Austin South hotel is the ideal choice for anyone's next trip to Austin.

Fairfield Inn & Suites Austin South - Front Desk Supervisor Aimbridge Hospitality