Courtyard Austin South - Front Desk Agent

Aimbridge Hospitality LLC; Austin (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Life Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Employee Assistance Program

401k

Job summary

A leading hotel company is looking for a Front Desk Agent in Austin, Texas. This role involves delivering exceptional guest service, managing check-ins and check-outs, and multitasking various duties at the front desk. Candidates should have a high school diploma and preferably some experience in the hospitality field. The role offers competitive benefits including health coverage and daily pay options.

Qualifications

• Previous experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office Suite.
• Strong customer-service orientation and ability to remain calm under pressure.

Responsibilities

• Provide top-tier guest service and create a welcoming atmosphere.
• Communicate effectively with guests and team members.
• Resolve challenges quickly with a positive attitude.
• Organize and manage reservations, check-ins, and financial details.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office Suite

Job description

Address 4533 South Ih 35 Frontage Rd, Austin, TX, 78744

Job Description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

KEY SKILLS/RESPONSIBILITIES

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION

Located just five miles from the Austin-Bergstrom Airport, Circuit of the Americas, and Downtown Austin, the Courtyard Austin South hotel is one of the most convenient South Austin hotels. For greater productivity, our lobby provides individual media pods, free WiFi and access to the latest news, traffic and weather via an interactive GoBoard®. Our onsite Bistro offers healthy breakfast items, Starbucks, and evening cocktails with our dinner menu. Guests can relax in our modern hotel rooms with flat-screen TVs, plush Marriott bedding, free WiFi and ergonomic workspaces. We’re a top choice among South Austin hotels for our high-tech amenities, onsite food and beverage options and convenient location.