Courtyard Austin Airport - Front Desk Agent

Aimbridge Hospitality LLC; Austin (TX); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

A leading hospitality company is seeking a Front Desk Agent to enhance guest experiences at their Austin location. This role is crucial for delivering warm welcomes and smooth check-ins while managing reservations and requests efficiently. The ideal candidate will possess excellent customer service and communication skills, along with the ability to multitask in a fast-paced environment. Full-time employees are eligible for a range of benefits, including health coverage and a retirement plan.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Provide top-tier guest service to make guests feel at home.
• Communicate clearly and confidently with guests and team.
• Resolve challenges swiftly and efficiently.
• Manage reservations, check-ins, and financial details.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

Address 7809 East Ben White Blvd, Austin, TX, 78759

Compensation $16.00/hour

Job Description

Looking for weekend availability and able to work a mix of AM/PM shifts. Does this sound like a great fit for you?

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

KEY SKILLS/RESPONSIBILITIES

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.


• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.


• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.


• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.


• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details


• Medical, Dental, and Vision Coverage


• Short-Term and Long-Term Disability Income


• Term Life and AD&D Insurance


• Paid Time Off


• Employee Assistance Program


• 401k Retirement Plan

PROPERTY INFORMATION

We offer true Texan hospitality and hassle-free travel at the refreshed Courtyard Austin Airport hotel located just 2 miles from Austin Bergstrom Airport and 5 miles from downtown. Top-rated among Austin airport hotels for our free airport shuttle and modern guest rooms with plush furnishings, soundproof windows and black-out curtains. Our onsite Bistro offers healthy breakfast options and everyone's favorite Starbucks drinks. Our lobby bar serves cocktails, local craft beers and wine (5pm-11pm Mon-Fri). Guests will appreciate our close proximity to downtown Austin, the convention center and attractions including Zilker Park, Circuit of the Americas and 6th Street entertainment district. Every room is equipped with free WiFi, flat-screen TVs and plush Marriott bedding.