Factory IT Support Technician for Startup & Ramp

Jobtailor; Mississippi; On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor is seeking an IT Support professional to back up a factory startup and ongoing manufacturing IT needs. The role covers site IT bring-up, imaging computers, and resolving end-user and network issues across factory floors.

You will install and repair PCs, printers, scanners, and shared devices, while managing user accounts in Active Directory and supporting mobile device enrollment. Strong communication and a service-first mindset are essential.

Qualifications

• High School diploma and 5-8 years of experience or equivalent combination of education and experience.
• Active Directory experience.
• Experience troubleshooting network issues, VLANs and VPNs.
• Experience imaging new computer systems.
• Experience with factory-floor shared devices including label printers and RF scanners.
• Knowledge of Microsoft applications and utilities.
• A+ certification desired.
• Experience supporting manufacturing, warehouse IT preferred.
• Hands-on experience with new site deployments, refreshes, or large-scale rollouts preferred.
• Strong customer service and communication skills, verbal and written.

Responsibilities

• Support site IT bring-up, early production ramp activities, and steady-state operations.
• Load and verify software packages and image new computers.
• Troubleshoot and resolve end-user, network, scanner, hardware, and peripheral issues.
• Install, configure, image, and repair PCs, peripherals, printers, scanners, and shared devices.
• Manage Service Desk queues, adhere to SLAs and KPIs, and provide remote or phone support.
• Administer user accounts using Active Directory; support mobile device enrollment and configuration.
• Maintain inventory, knowledge base, and configuration management data; support IT infrastructure during factory builds.

Skills

Active Directory

Network Troubleshooting

Factory-Floor Device Support

Imaging Computers

PC & Peripheral Config

Service Desk

A+ Certification

Microsoft Applications

Customer Service

Startup Deployments

Education

High School Diploma or equivalent

Tools

Service Desk Software

Configuration Management Database

RF Scanners

Label Printers

Microsoft Utilities

Job description

Jobtailor is seeking an IT Support professional to back up a factory startup and ongoing manufacturing IT needs. The role covers site IT bring-up, imaging computers, and resolving end-user and network issues across factory floors.

You will install and repair PCs, printers, scanners, and shared devices, while managing user accounts in Active Directory and supporting mobile device enrollment. Strong communication and a service-first mindset are essential.