Factory IT Desk Tech: Hardware & Zebra Printers

CBTS

East Hanover (NJ)

On-site

USD 60,000 - 80,000

Full time

14 days+

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Job summary

CBTS is seeking a skilled IT Support professional for a factory environment. You will handle incident, problem and service requests, provide workarounds, and perform deskside and remote support for Windows systems, printers, and Zebra scanners. You will escalate complex issues, contribute to testing and deployment, and stay current with evolving IT practices.

Experience in a manufacturing setting and familiarity with AD, LAN/WAN, and hardware support are essential for success in this role.

Qualifications

Certification/Training in the assigned area will be an added advantage.
Minimum 2 years of experience in domain of expertise.
Extensive knowledge in domain of expertise.
Strong knowledge of Microsoft based operating systems.
General knowledge of IT infrastructure: LAN, WAN, Windows servers, Active Directory.
Good knowledge of informatics hardware (PC, Printer, scanner, smartphones etc.).
Level 2-3 Support functions
Factory / manufacturing environment, focused on hardware support
Mostly Windows environment, basic troubleshooting
Not a lot of phone support or call-ins

Responsibilities

Involved in Incident, Problem and Service Request Management.
Provide workarounds and solutions based on Service Level Objectives.
Deskside and remote support required within Factory environment.
Support Microsoft operating systems, Zebra label printers, and Zebra barcode scanners.
In the case of Problem Management, report/escalate issue to Service Desk Manager or Senior Service Desk Analyst.
Propose or recommend IM&T Services modifications to the Service Desk Manager to reduce user impact.
Refers more complex problems to problem managers and/or senior level.
Participate in new IM&T Service testing, deployment and stabilization.
Maintain and stays current with evolving Information technology.