FACT Program Lead Assistant

Mental Health Resource Center, Inc.; Jacksonville (FL); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

Disability Insurance

403(b) Retirement Plan

Paid Time Off (PTO)

Paid Holidays

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Eleos Health – HIPAA-compliant data

Job summary

Mental Health Resource Center, Inc. is seeking an experienced FACT Assistant Team Leader to support the Florida Assertive Community Treatment program.

This clinical leadership role directs a multidisciplinary team delivering comprehensive treatment, rehabilitation, and support services to adults with severe mental illness in community settings. The position emphasizes recovery, empowerment, and coordinated care, with duties spanning assessments, referrals, education, and staff supervision.

Qualifications

• Master’s degree in Human Services or a related field required.
• Previous experience working with adults with severe and persistent mental illness required.
• Experience with DBT therapy techniques preferred.
• Proficiency in the RBHS/MHRC Electronic Health Records (EHR) and Patient Information System demonstrated within three months of employment.
• Proficiency in Microsoft Office, Outlook and the use of the Internet.
• Must meet MHRC/RBHS driver requirements, including a valid Florida driver’s license, required insurance coverage, and acceptable driving record.
• Ability to work in varied settings including community, hospital, and residential environments.
• Strong clinical judgment with ability to respond to emergencies and high‑risk situations.
• Strong leadership and communication skills with ability to collaborate across teams and systems.

Responsibilities

• Provides treatment, rehabilitation, and support services in accordance with the FACT model, which is based on the Program for Assertive Community Treatment (PACT) manual
• Assures the accuracy, completeness, and confidentiality of clinical records
• Conducts mental health status assessments
• Coordinates referrals to community providers and support services
• Provides assistance with activities of daily living, transportation, communication, social and interpersonal relationship skills
• Provides education related to symptoms, medications, and mental health issues
• Monitors and directs the services provided by the FACT program.
• Directing the day‑to‑day clinical operations of the FACT Team
• Scheduling staff work hours to ensure adequate coverage for the day, evening, weekend, and holiday shifts and on‑call hours.
• Coordinating the daily organizational meetings to ensure completion of the work for the day and ensure identified needs are met.
• Coordinating the admission process and the treatment, rehabilitation, and support services of the program.
• Reviewing documentation to ensure timely and appropriate treatment to persons served, which meets State requirements and MHRC Medical Records Standards.
• Providing training and orientation to new staff, and ensuring compliance with staff development plans.

Skills

Leadership

Communication

DBT techniques

EHR proficiency

Microsoft Office

Driver's license

Team collaboration

Education

Master’s degree in Human Services

Tools

Eleos Health

Job description

Mental Health Resource Center, Inc. is seeking an experienced FACT Assistant Team Leader to support the Florida Assertive Community Treatment program.

This clinical leadership role directs a multidisciplinary team delivering comprehensive treatment, rehabilitation, and support services to adults with severe mental illness in community settings. The position emphasizes recovery, empowerment, and coordinated care, with duties spanning assessments, referrals, education, and staff supervision.