FACT Assistant Team Leader

Mental Health Resource Center, Inc.; Jacksonville (FL); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

Disability Insurance

403(b) Retirement Plan

Paid Time Off (PTO)

Paid Holidays

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Eleos Health – HIPAA-compliant data

Job summary

Mental Health Resource Center, Inc. is seeking an experienced FACT Assistant Team Leader to support the Florida Assertive Community Treatment program.

This clinical leadership role directs a multidisciplinary team delivering comprehensive treatment, rehabilitation, and support services to adults with severe mental illness in community settings. The position emphasizes recovery, empowerment, and coordinated care, with duties spanning assessments, referrals, education, and staff supervision.

Qualifications

• Master’s degree in Human Services or a related field required.
• Previous experience working with adults with severe and persistent mental illness required.
• Experience with DBT therapy techniques preferred.
• Proficiency in the RBHS/MHRC Electronic Health Records (EHR) and Patient Information System demonstrated within three months of employment.
• Proficiency in Microsoft Office, Outlook and the use of the Internet.
• Must meet MHRC/RBHS driver requirements, including a valid Florida driver’s license, required insurance coverage, and acceptable driving record.
• Ability to work in varied settings including community, hospital, and residential environments.
• Strong clinical judgment with ability to respond to emergencies and high‑risk situations.
• Strong leadership and communication skills with ability to collaborate across teams and systems.

Responsibilities

• Provides treatment, rehabilitation, and support services in accordance with the FACT model, which is based on the Program for Assertive Community Treatment (PACT) manual
• Assures the accuracy, completeness, and confidentiality of clinical records
• Conducts mental health status assessments
• Coordinates referrals to community providers and support services
• Provides assistance with activities of daily living, transportation, communication, social and interpersonal relationship skills
• Provides education related to symptoms, medications, and mental health issues
• Monitors and directs the services provided by the FACT program.
• Directing the day‑to‑day clinical operations of the FACT Team
• Scheduling staff work hours to ensure adequate coverage for the day, evening, weekend, and holiday shifts and on‑call hours.
• Coordinating the daily organizational meetings to ensure completion of the work for the day and ensure identified needs are met.
• Coordinating the admission process and the treatment, rehabilitation, and support services of the program.
• Reviewing documentation to ensure timely and appropriate treatment to persons served, which meets State requirements and MHRC Medical Records Standards.
• Providing training and orientation to new staff, and ensuring compliance with staff development plans.

Skills

Leadership

Communication

DBT techniques

EHR proficiency

Microsoft Office

Driver's license

Team collaboration

Education

Master’s degree in Human Services

Tools

Eleos Health

Job description

Benefits/Perks

• Medical, Dental, and Vision Insurance
• Life Insurance
• Disability Insurance
• 403(b) Retirement Plan
• Paid Time Off (PTO)
• Paid Holidays
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Eleos Health – HIPAA-compliant documentation tool

MHRC offers assistance with Clinical Supervision hours for Masters Level Registered Interns in full-time positions.

Company Overview

Mental Health Resource Center is a not-for-profit Florida corporation that provides a wide range of mental health and behavioral health care services to the community. Services include 24-hour emergency services, inpatient psychiatric services for children, adolescents, and adults, as well as outpatient services such as medication management, case management, and counseling.

Job Summary

The FACT Assistant Team Leader assists the FACT Team Leader administer and direct the Florida Assertive Community Treatment (FACT) Program, a clinical team, which assumes responsibility for directly providing needed treatment, rehabilitation, and support services to persons with serious mental illness. Promotes recovery, empowerment, self-determination and decision‑making for each FACT participant.

The FACT (Forensic Assertive Community Treatment) Program is a multidisciplinary clinical team that provides comprehensive, community‑based services to adults with severe and persistent mental illness. The program is designed to reduce hospitalization, increase community tenure, and enhance independence, autonomy, and quality of life.

FACT team members provide a wide range of services, including advocacy, crisis intervention, assessments, treatment planning, case management, medication support, and coordination of care. Additional services include community referrals, symptom education, vocational and educational support, social skills development, and assistance for families and caregivers.

Most services are provided in the community, with approximately 15% of time spent in the office. Company vehicles are available; however, team members must also use their personal vehicles as needed and are eligible for mileage reimbursement.

The FACT team operates during and outside of standard business hours, including rotating weekend, holiday, and on‑call responsibilities.

Responsibilities

• Provides treatment, rehabilitation, and support services in accordance with the FACT model, which is based on the Program for Assertive Community Treatment (PACT) manual
• Assures the accuracy, completeness, and confidentiality of clinical records
• Conducts mental health status assessments
• Coordinates referrals to community providers and support services
• Provides assistance with activities of daily living, transportation, communication, social and interpersonal relationship skills
• Provides education related to symptoms, medications, and mental health issues

Assists the FACT Team Leader in:

• Monitoring and directing the services provided by the Florida Assertive Community Treatment (FACT) program.
• Directing the day‑to‑day clinical operations of the FACT Team
• Scheduling staff work hours to ensure adequate coverage for the day, evening, weekend, and holiday shifts and on‑call hours.
• Coordinating the daily organizational meetings to ensure completion of the work for the day and ensure identified needs are met.
• Coordinating the admission process and the treatment, rehabilitation, and support services of the program.
• Reviewing documentation to ensure timely and appropriate treatment to persons served, which meets State requirements and MHRC Medical Records Standards.
• Providing training and orientation to new staff, and ensuring compliance with staff development plans.

Documentation Tool (Eleos Health)

• Reduces time spent on documentation, allowing more focus on client interaction and care
• Transforms brief notes or session conversations into complete, clinically appropriate documentation
• Supports accurate, compliant documentation while allowing staff to review and finalize notes
• Provides helpful insights from sessions to support care planning and continuity
• Accessible on desktop or mobile for flexibility across different work settings

Qualifications

• Master’s degree in Human Services or a related field required.
• Previous experience working with adults with severe and persistent mental illness required.
• Experience with DBT therapy techniques preferred.
• Proficiency in the RBHS/MHRC Electronic Health Records (EHR) and Patient Information System demonstrated within three months of employment.
• Proficiency in Microsoft Office, Outlook and the use of the Internet.
• Must meet MHRC/RBHS driver requirements, including a valid Florida driver’s license, required insurance coverage, and acceptable driving record.
• Ability to work in varied settings including community, hospital, and residential environments.
• Strong clinical judgment with ability to respond to emergencies and high‑risk situations.
• Strong leadership and communication skills with ability to collaborate across teams and systems.

Position Details

This position is a Full Time position (rotating weekends, on‑call, and holidays).

Renaissance Behavioral Health Systems and Mental Health Resource Center are Equal Opportunity Employers.

Background screening and clearance through the Florida Care Provider Background Screening Clearinghouse is required for all positions: https://info.flclearinghouse.com