Facility Solutions Manager: Client Relations & Ops

City Wide; Orlando (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

401k

Vehicle mileage allowance

Company laptop

Holidays

2 weeks PTO

Comprehensive Training Program

Job summary

City Wide Facility Solutions in Orlando seeks a driven Facility Solutions Manager to serve as the primary contact for a portfolio of commercial clients, ensuring top-quality facility services and support. You will manage client relationships, coordinate vendors, and identify customized maintenance needs.

The role emphasizes proactive problem-solving, operations oversight, and business development within a dynamic team environment. Local travel is required in the Greater Orlando area.

Qualifications

• Experience in account management, facilities management, property management, operations, customer success, project management, or B2B sales.
• Strong relationship-building and customer service skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Excellent communication, problem-solving, and organizational abilities.

Responsibilities

• Serve as the primary point of contact for a portfolio of commercial clients with exceptional service and support.
• Build and maintain relationships with commercial clients through regular communication and site visits.
• Coordinate and manage a network of service vendors and contractors.
• Proactively identify facility needs and recommend customized maintenance solutions.
• Resolve service issues quickly while maintaining high customer satisfaction.
• Manage multiple client accounts, projects, and priorities in a fast-paced environment.
• Collaborate with internal teams to ensure seamless service delivery.
• Track service performance, document inspections, and provide regular updates to clients.

Skills

Relationship building

Customer service

Project management

Communication

Time management

Field travel

Tools

CRM software

Microsoft Office

Job description

City Wide Facility Solutions in Orlando seeks a driven Facility Solutions Manager to serve as the primary contact for a portfolio of commercial clients, ensuring top-quality facility services and support. You will manage client relationships, coordinate vendors, and identify customized maintenance needs.

The role emphasizes proactive problem-solving, operations oversight, and business development within a dynamic team environment. Local travel is required in the Greater Orlando area.