Facility Account Manager

City Wide; Orlando (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

401k

Vehicle mileage allowance

Company laptop

Holidays

2 weeks PTO

Comprehensive Training Program

Job summary

City Wide Facility Solutions in Orlando seeks a driven Facility Solutions Manager to serve as the primary contact for a portfolio of commercial clients, ensuring top-quality facility services and support. You will manage client relationships, coordinate vendors, and identify customized maintenance needs.

The role emphasizes proactive problem-solving, operations oversight, and business development within a dynamic team environment. Local travel is required in the Greater Orlando area.

Qualifications

• Experience in account management, facilities management, property management, operations, customer success, project management, or B2B sales.
• Strong relationship-building and customer service skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Excellent communication, problem-solving, and organizational abilities.

Responsibilities

• Serve as the primary point of contact for a portfolio of commercial clients with exceptional service and support.
• Build and maintain relationships with commercial clients through regular communication and site visits.
• Coordinate and manage a network of service vendors and contractors.
• Proactively identify facility needs and recommend customized maintenance solutions.
• Resolve service issues quickly while maintaining high customer satisfaction.
• Manage multiple client accounts, projects, and priorities in a fast-paced environment.
• Collaborate with internal teams to ensure seamless service delivery.
• Track service performance, document inspections, and provide regular updates to clients.

Skills

Relationship building

Customer service

Project management

Communication

Time management

Field travel

Tools

CRM software

Microsoft Office

Job description

At City Wide Facility Solutions, we help commercial businesses maintain clean, safe, and productive environments through customized janitorial and facility maintenance solutions. As the nation's leading management company in the building maintenance industry, we serve as a single point of contact for our clients, allowing them to focus on their core business while we manage the day-to-day facility needs.

We're looking for a driven, relationship-focused Facility Solutions Manager to join our Orlando team. This is an excellent opportunity for someone who enjoys building client relationships, solving problems, managing multiple projects, and making a direct impact on customer satisfaction and business growth.

What You'll Do

As a Facility Solutions Manager, you will serve as the primary point of contact for a portfolio of commercial clients, ensuring their facilities receive exceptional service and support.

Key Responsibilities

• Build and maintain strong relationships with commercial clients through regular communication and site visits.
• Conduct facility inspections and ensure all services meet City Wide's quality standards.
• Coordinate and manage a network of service vendors and contractors.
• Proactively identify facility needs and recommend customized maintenance solutions.
• Resolve service issues quickly and professionally while maintaining high customer satisfaction.
• Manage multiple client accounts, projects, and priorities in a fast-paced environment.
• Collaborate with internal teams and service partners to ensure seamless service delivery.
• Track service performance, document inspections, and provide regular updates to clients.

Success in This Role

The ideal candidate is proactive, professional, and highly organized. You enjoy interacting with clients, solving challenges before they become problems, and taking ownership of results. You thrive in a role that combines relationship management, operations, and business development.

Why Join City Wide?

• Competitive compensation package
• Career growth opportunities with an industry leader
• High-impact role with autonomy and responsibility
• Supportive team environment
• Opportunity to work with a diverse portfolio of commercial clients
• Ongoing training and professional development

If you're looking for a career where you can build relationships, solve problems, and make a measurable difference every day, we'd love to hear from you.

Preferred Qualifications

• Experience in account management, facilities management, property management, operations, customer success, project management, or B2B sales.
• Strong relationship-building and customer service skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Excellent communication, problem-solving, and organizational abilities.
• Comfortable working independently and making decisions in the field.
• Proficiency with technology, CRM systems, and Microsoft Office applications.
• Valid driver's license and ability to travel locally throughout the Greater Orlando area.

City Wide offers a competitive compensation and benefits package, to include medical benefits and 401k.

• Comprehensive Training Program
• Vehicle mileage allowance
• Holidays & 2 weeks PTO
• Company laptop