Account Manager - Facility Solutions

City Wide Facility Solutions Orlando; Orlando (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Career growth

Autonomy

Team environment

Diverse client portfolio

Professional development

Job summary

City Wide Facility Solutions Orlando is seeking a driven Facility Solutions Manager to service a portfolio of commercial clients in the Greater Orlando area. You will build relationships, conduct inspections, coordinate vendors, and drive service excellence that supports client satisfaction and business growth.

The role emphasizes proactive problem solving, strong organizational skills, and effective communication across internal teams and partners to ensure seamless service delivery.

Qualifications

• Experience in account management, facilities or property management, operations, or B2B sales.
• Strong relationship-building and customer service skills.
• Ability to manage multiple projects and deadlines in a fast-paced setting.

Responsibilities

• Serve as the primary point of contact for a portfolio of commercial clients.
• Build and maintain relationships with clients through regular communication and site visits.
• Conduct facility inspections to ensure service quality standards are met.
• Coordinate and manage a network of service vendors and contractors.
• Proactively identify facility needs and recommend customized solutions.
• Resolve service issues quickly while maintaining high customer satisfaction.
• Manage multiple client accounts and priorities with autonomy.
• Collaborate with internal teams and partners to ensure seamless delivery.
• Track service performance, document inspections, and provide updates to clients.

Skills

Account management

Facilities management

Operations

Project management

Customer success

CRM proficiency

Communication skills

Tools

CRM systems

Microsoft Office

Job description

At City Wide Facility Solutions, we help commercial businesses maintain clean, safe, and productive environments through customized janitorial and facility maintenance solutions. As the nation's leading management company in the building maintenance industry, we serve as a single point of contact for our clients, allowing them to focus on their core business while we manage the day-to-day facility needs.

We're looking for a driven, relationship-focused Facility Solutions Manager to join our Orlando team. This is an excellent opportunity for someone who enjoys building client relationships, solving problems, managing multiple projects, and making a direct impact on customer satisfaction and business growth.

What You'll Do

As a Facility Solutions Manager, you will serve as the primary point of contact for a portfolio of commercial clients, ensuring their facilities receive exceptional service and support.

Key Responsibilities

• Build and maintain strong relationships with commercial clients through regular communication and site visits.
• Conduct facility inspections and ensure all services meet City Wide's quality standards.
• Coordinate and manage a network of service vendors and contractors.
• Proactively identify facility needs and recommend customized maintenance solutions.
• Resolve service issues quickly and professionally while maintaining high customer satisfaction.
• Manage multiple client accounts, projects, and priorities in a fast-paced environment.
• Collaborate with internal teams and service partners to ensure seamless service delivery.
• Track service performance, document inspections, and provide regular updates to clients.

Preferred Qualifications

• Experience in account management, facilities management, property management, operations, customer success, project management, or B2B sales.
• Strong relationship-building and customer service skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Excellent communication, problem-solving, and organizational abilities.
• Comfortable working independently and making decisions in the field.
• Proficiency with technology, CRM systems, and Microsoft Office applications.
• Valid driver's license and ability to travel locally throughout the Greater Orlando area.

Success in This Role

The ideal candidate is proactive, professional, and highly organized. You enjoy interacting with clients, solving challenges before they become problems, and taking ownership of results. You thrive in a role that combines relationship management, operations, and business development.

Why Join City Wide?

• Competitive compensation package
• Career growth opportunities with an industry leader
• High-impact role with autonomy and responsibility
• Supportive team environment
• Opportunity to work with a diverse portfolio of commercial clients
• Ongoing training and professional development