Account Manager

City Wide Facility Solutions; Seattle (WA); On-site; USD 68,000 - 115,000; Full time

Benefits offered by this job

Dental Insurance

Medical Insurance

Vision Insurance

Life Insurance

401(k) with 4% match

8 paid Holidays

Mileage Reimbursement

Company-provided equipment (cellphone,

laptop, tablet)

Job summary

City Wide Facility Solutions is seeking a Facility Solutions Manager to lead all facets of an assigned client's facility services, build relationships, identify needs, tailor service strategies, and ensure contract compliance while delivering exceptional service.

The role requires strong leadership and a client-centric mindset to consistently meet or exceed expectations, with responsibilities spanning account management, contractor coordination, quality checks, CRM usage, and cross-team

Qualifications

• 1–2 years of experience in facility management or related field.
• Proven track record in client management and business development.
• Strong interpersonal and communication skills, both verbal and written.
• Bachelor's degree in a relevant discipline is preferred.
• Ability to travel to client locations; reliable transportation required.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage client accounts to ensure retention and growth through outstanding service delivery.
• Nurture relationships with contractors and suppliers, ensuring quality and compliance with service agreements.
• Carry out regular assessments and quality control checks, addressing issues promptly.
• Leverage City Wide's CRM system to monitor client interactions and service effectiveness.
• Guide operational teams while ensuring training and development initiatives are implemented.
• Work with internal teams to resolve challenges and execute effective solutions.
• Track client satisfaction metrics and compile detailed reports for management.

Skills

Client relationship management

Verbal communication

Written communication

Time management

Travel readiness

Education

Bachelor's degree (preferred)

Tools

Microsoft Office

CRM systems

Job description

City Wide Facility Solutions is excited to announce an opening for a talented Facility Solutions Manager to become part of our vibrant team! As the frontrunner in the building maintenance sector, we offer a diverse array of solutions to a multitude of clients. This role is crucial in guaranteeing that our clients experience top-notch service, exceptional quality, and ultimate satisfaction.

The Facility Solutions Manager will take charge of all facets of an assigned client's facility services. This includes building strong relationships, pinpointing needs, crafting tailored service strategies, and ensuring strict adherence to all contract specifications. The ideal candidate will demonstrate outstanding leadership skills and a steadfast client-centric approach, consistently meeting or surpassing our clients' expectations.

The role of the Facility Solutions Manager encompasses, but isn't limited to:

• Managing client accounts to ensure retention and growth through outstanding service delivery.
• Nurturing relationships with contractors and suppliers, guaranteeing quality and compliance with service agreements.
• Carrying out regular assessments and quality control checks, swiftly addressing any emerging issues.
• Leveraging City Wide's CRM system to monitor client interactions and service effectiveness.
• Guiding operational teams while ensuring comprehensive training and development initiatives are implemented.
• Working alongside internal teams to resolve challenges and execute effective solutions.
• Tracking client satisfaction metrics and compiling detailed reports for management evaluation.

The ideal candidate will possess the following qualifications:

• A minimum of 1-2 years of experience in facility management or a related field.
• A proven track record in client management and business development.
• Strong interpersonal and communication skills, both verbal and written.
• Bachelor's degree in a relevant discipline is preferred.
• Demonstrated ability to manage multiple priorities and deliver results in a fast-paced environment.
• Proficiency in Microsoft Office Suite and familiarity with CRM systems.
• Ability to travel to client locations as needed; reliable transportation is required.

This position requires a candidate who is detail-oriented, possesses exceptional problem-solving skills, and is committed to fostering positive client relations.

• Base Salary $67,500 - $75,000 - Total Compensation Year 1 - $90,000 - $115,000 based on performance.
• Uncapped Bonus and Commissions Potential
• Dental, medical and vision insurance
• Life insurance paid by company
• 401k + 4% match by company
• 8 paid Holidays
• Designated Territory
• Mileage reimbursement
• Company issued equipment (cellphone, laptop, and tablet)