Facility Services Coordinator - Dallas, TX

VetJobs; Dallas (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

BGIS in Dallas, TX is seeking a Facility Services Coordinator to join our on-site team. You will greet clients, manage the virtual service center requests, coordinate room bookings, and support site management with contractor coordination.

The role emphasizes customer service, data entry, mail/courier logistics, and basic building operations, requiring strong communication, attention to detail and proficiency with Word, Excel and Outlook.

Qualifications

• Strong demonstrated experience working in a Customer Service Center environment.
• Demonstrated understanding of customer service principles.
• Strong demonstrated professional telephone manner, listening, empathy, clear client outcome.
• Proficient in Word, Excel, Outlook and Internet access with good keyboard speed and accuracy.
• Able to respond quickly to change and adopt a flexible/ innovative approach.

Responsibilities

• Meet and greet clients and visitors.
• Act as the first point of contact for all incoming phone queries and room bookings in the virtual service center.
• Assist the internal site management team and conduit for client requests.
• Manage mail & courier deliveries and distribution.
• Support building access cards delivery and meeting room requirements.
• Submit and monitor work orders with landlords and process FedEx packages.
• Provide 1 tier support for printer/plotter issues and perform PM checks.
• Invoicing receipting, reconciliation, and data entry tasks.

Skills

Customer service

Telephone etiquette

Data entry

Communication

Attention to detail

Problem solving

Education

High School/GED

Tools

Word

Excel

Outlook

Internet access

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

BGIS is currently seeking a Facility Services Coordinator to join the team in Dallas, TX.

BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.

Facility Technical knowledge

• Meet and greet clients and visitors
• Act as the first point of contact for all incoming phone queries, managing requests and room bookings as part of the virtual service center model including lodging work requests using the internal system.
• Assist the internal site management team acting as the conduit for client requests as well as other requests as required
• Assist with visitor/contractor escorts and instructing and supervising as required.
• Manage the collection and distribution of internal and external mail & courier deliveries.
• Manage the delivery of consumables throughout the refresh areas.
• Support in the provision of building access cards to staff and contractors.
• Supporting in meeting room requirements (ex. room reconfigurations & catering provisions).
• Administration duties as required.
• Invoicing receipting and reconciliation.
• Data entry & records management.
• Work Order management.
• Maintain distribution lists.

Other Duties Include

• Submit and monitor work orders with landlord
• Process Fedex packages
• Preform 1 tier support for printer and plotter issues
• Perform scheduled PM checks of First Aid Kits, AED’s and Fire Extinguishers

Auto req ID

487301BR

Minimum Education Required

High School/GED

Experience/Qualifications

Additional Qualifications/Responsibilities

• HSE policies and procedures are met and maintained by all stakeholders.
• Strong demonstrated experience working in a Customer Service Center environment
• Demonstrated understanding of customer service principles
• Demonstrated experience working with internal and external stakeholders at varying levels of an organization
• Strong demonstrated professional telephone manner -listening, questioning, empathy, clear client outcome and professionalism
• Demonstrated attention for detail and grammar
• Proficient in relevant computer software Word, Excel, Outlook (or related program) and Internet access; Good key board skills, speed and accuracy
• Able to respond quickly to change and adopt a flexible/ innovative approach to problems and opportunities.

City*

Dallas

State*

Texas

Job_Category

Coordinator

Job Code

Operations_ Specialist

Affiliate Sponsor

BGIS