Facility Operations & Vendor Coordination Specialist

cw; Boise (ID); On-site; USD 90,922,000 - 107,453,000; Full time

Benefits offered by this job

Health insurance

Vision and dental coverage

Retirement savings plan

Job summary

Cushman & Wakefield in Boise seeks a Technical Facilities Coordinator to support the facility management team and ensure high-quality service delivery across client sites. You will manage work orders, coordinate with contractors, monitor building systems (HVAC, electrical, plumbing), and communicate with clients and vendors to provide proactive updates.

The role emphasizes timely issue resolution, accurate documentation, and strong collaboration with landlords and service providers.

Qualifications

• Provide general facility management services and monitor building systems
• Coordinate with contractors and vendors for service, repairs, and maintenance
• Maintain open communication with client, landlords, and team; manage work orders and reporting

Responsibilities

• Provide general overall facility management services, including continuous monitoring of office/facility
• Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery
• Follow up with clients to ensure customer satisfaction
• Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action
• Remain knowledgeable regarding all operational aspects of building systems
• Coordinate with outside contractors for the service and repairs of equipment
• Follow protocol for effective building-specific maintenance and safety procedures
• Maintain on-going communication with contractors, client, and team
• Assist with site inspection within the assigned building portfolio
• Create work orders and assign work orders to the engineering staff, subcontractors, and vendors
• Report on open and closed work orders and check the status of open work orders with the assigned party
• Request, review, and submit work orders, bids, and proposals from vendors
• Verify final invoice pricing and process payments in a timely manner
• Assist in the monitoring and assessment of vendor performance
• Train vendors on work order and billing procedures
• Manage complex work orders such as environmental issues and disaster recovery
• Manage service and performance of vendors and landlords for timely completion of jobs
• Create and record appropriate written communication between all parties
• Schedule and document maintenance and repairs on building equipment
• Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates
• Provide process and procedures training and direction to new associates
• Coordinate special events in support of client
• Assist with measuring and reporting key performance indicators against service level agreements
• Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product
• Coordinate planned and unplanned maintenance activities for building systems and equipment.
• Review maintenance work orders to ensure they are completed accurately, meet quality standards, and contain all required documentation.
• Support CMMS administration by maintaining accurate asset data, equipment records, and preventive maintenance schedules.
• Maintain a working knowledge of facility systems, including HVAC, electrical, plumbing, building automation, fire and life-safety systems, lighting, and emergency power.
• Assist with inspections of mechanical rooms, electrical rooms, roofs, utility areas, and occupied spaces to identify issues and verify system conditions.
• Read and understand basic drawings, floor plans, equipment schedules, control diagrams, and manufacturer manuals.
• Ensure contractor work is documented correctly and that issues, recommendations, follow-up actions, and technical documentation are properly entered into the CMMS.
• Support contractor safety programs by verifying compliance with site safety requirements and established work practices.

Job description

Cushman & Wakefield in Boise seeks a Technical Facilities Coordinator to support the facility management team and ensure high-quality service delivery across client sites. You will manage work orders, coordinate with contractors, monitor building systems (HVAC, electrical, plumbing), and communicate with clients and vendors to provide proactive updates.

The role emphasizes timely issue resolution, accurate documentation, and strong collaboration with landlords and service providers.