Facility Operations & Help Desk Coordinator

Socket.dev; Lyndhurst (NJ); On-site; USD 50,000 - 74,000; Full time

Benefits offered by this job

Health insurance

401(k) with 5% match

Lunch provided

PTO & Holidays

Life Insurance & AD&D

Smart Card rewards

Gift certificates

Job summary

Socket.dev is seeking a facilities and operations coordinator to oversee daily help desk activities, track ticket progress, and coordinate with vendors for facility needs in Lyndhurst, NJ. The role includes purchasing parts, processing invoices, and visiting stores as required.

The ideal candidate will have a BS/BA in management or accounting, strong communication skills, proficiency with Microsoft Office, and the ability to travel domestically.

Qualifications

• BS/BA in Management or Accounting, Manufacturing Engineering Major or related field.
• Strong communication skills to negotiate with vendors and speak with store managers.
• Must be able to safely operate company motor vehicle and possess a valid driver’s license.
• Proficiency with Microsoft Office (Microsoft Excel, Microsoft Outlook, etc.)
• Basic knowledge in SAP is preferred, not required.
• Able to travel domestically.
• Excellent written, verbal, and interpersonal communication abilities.
• Self-motivated with the ability to work both independently and in a team.

Responsibilities

• Provide daily help desk oversight to ensure help desk tickets are promptly assigned, work scheduled, and completed.
• Monitor ticket progress to ensure tasks are completed within expected time-frames.
• Purchase Parts and Equipment.
• Correspond and communicate with vendors for facility management needs.
• Process invoices and payments to vendors.
• Process draft reports for different projects.
• Visit regional stores periodically to check and follow up with store requests.
• Support In-house technicians.
• Follow protocol for effective maintenance of facilities, equipment and supplies.
• Schedule and document maintenance and repairs on equipment.
• Coordinate with outside contractors for the service and repairs.

Skills

Vendor negotiation

Interpersonal communication

Microsoft Office

Self-motivation

Teamwork

Written communication

Education

BS/BA in Management or Accounting

Manufacturing Engineering major

Tools

SAP

Microsoft Excel

Job description

Socket.dev is seeking a facilities and operations coordinator to oversee daily help desk activities, track ticket progress, and coordinate with vendors for facility needs in Lyndhurst, NJ. The role includes purchasing parts, processing invoices, and visiting stores as required.

The ideal candidate will have a BS/BA in management or accounting, strong communication skills, proficiency with Microsoft Office, and the ability to travel domestically.