Facilities Operations & Help Desk Coordinator

H Mart; Lyndhurst, Northern (NJ, KY); Hybrid; USD 50,000 - 74,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Employee Assistance Program (EAP)

401(k) Retirement Plan with match

Life Insurance & AD&D

Paid Time Off & Holidays

Holiday Gifts

Job summary

H MART is seeking a facilities and help desk oversight professional in Lyndhurst, NJ. Responsibilities include overseeing daily help desk tickets, ensuring timely completion, purchasing parts, and communicating with vendors for maintenance needs.

The role requires travel within the US, strong MS Office skills, and basic SAP knowledge. Competitive benefits and a formal salary range are provided.

Qualifications

• BS/BA in Management or Accounting or related field.
• Strong communication skills for vendor negotiations and store liaison.
• Must have a valid driver’s license and be able to operate a company vehicle.
• Proficient with Microsoft Office (Excel, Outlook, etc.).
• Basic knowledge of SAP is preferred but not required.
• Willingness to travel domestically.

Responsibilities

• Provide daily help desk oversight to ensure tickets are promptly assigned, scheduled, and completed.
• Monitor ticket progress to ensure tasks are completed within expected time-frames.
• Purchase Parts and Equipment.
• Correspond and communicate with vendors for facility management needs.
• Process invoices and payments to vendors.
• Process draft reports for different projects.
• Visit regional stores periodically to check and follow up with store requests.
• Support In-house technicians.
• Follow protocol for effective maintenance of facilities, equipment and supplies.
• Schedule and document maintenance and repairs on equipment.
• Coordinate with outside contractors for the service and repairs.

Skills

Communication

Driving license

MS Office

SAP

Travel

Interpersonal skills

Independent & team work

Education

BS/BA in Management or Accounting

Tools

SAP

Microsoft Excel

Microsoft Outlook

Job description

H MART is seeking a facilities and help desk oversight professional in Lyndhurst, NJ. Responsibilities include overseeing daily help desk tickets, ensuring timely completion, purchasing parts, and communicating with vendors for maintenance needs.

The role requires travel within the US, strong MS Office skills, and basic SAP knowledge. Competitive benefits and a formal salary range are provided.