Facility Coordinator Sun Wed 1030a 9p

Pleasant Valley Corporation; Medina (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Culture

Competitive pay

Benefits

Recognition

Development

Career growth

Job summary

Pleasant Valley Corporation is seeking a Facility Coordinator to serve as the primary contact for nationwide clients, handling maintenance requests and ensuring service delivery. The role focuses on prompt issue resolution, vendor coordination, and accurate work-order management.

Based in Medina, OH, the position supports onsite operations with a 3–4 day work week pattern and regular client communication. Experience in facilities/services and CRM tools is valued.

Qualifications

• 1–3 years of related experience required.
• At least 1 year resolving client issues in facilities management, service, or call center.
• Telephone-based customer service skills demonstrated.

Responsibilities

• Respond to client maintenance requests and resolve issues through the work order life cycle.
• Create work orders, solicit bids, and manage vendors/subcontractors for maintenance problems.
• Manage 50–70 open work orders concurrently and close ~5 per day.
• Maintain communication with vendors and document progress using PVC Connect and Customer Portal.
• Follow SOPs, monitor vendor performance, and ensure timely, quality delivery.

Skills

Telephone-based CS

CRM software

Data entry

Scheduling

Reporting

Education

High school diploma / GED

Tools

CRM software

Data entry

Scheduling

Reporting

Job description

Facility Coordinator

Join one of the nation's rapidly expanding leaders in Facility Management and Commercial Construction!

PLEASANT VALLEY CORPORATION , a successful and stable, family-owned and operated Commercial Real Estate Firm established in 1976 and headquartered in Medina, Ohio, boasts a dynamic presence across four key divisions: Facility Management, Construction, Property Management, and Real Estate Brokerage. Our comprehensive suite of commercial property services is characterized by effective project management, proactive communication, top-tier workmanship, and cutting-edge solutions.

WE OFFER:

• An exceptional culture and positive work environment
• Competitive earnings
• Comprehensive benefits
• Personal recognition
• Individual development opportunities
• A clear path for career advancement!

Shift

|

Sun - Wed | 10:30a - 9p

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Work Location

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Onsite - Medina, OH; Akron, OH

Division

|

Facilities Management

Team

|

Specialty Services

Reports To

|

Assistant Emergency Services Manager

Job Purpose

A Facility Coordinator at Pleasant Valley Corporation serves as the primary point of contact for nationwide clients. This role is responsible for addressing and resolving commercial facility-related maintenance issues while ensuring the successful delivery of services to sustain client satisfaction.

Responsibilities

• Client Response and Issue Resolution: Promptly respond to client maintenance requests, assess concerns, and follow established procedures to resolve issues through the work order life cycle.
• Vendor Management: Create work orders, solicit bids, assign service agreements, and manage subcontractors and vendors to address maintenance problems, ensuring quality service delivery.
• Work Order Management: Manage an average of 50 to 70 open work orders concurrently, closing an average of 5 per day.
• Communication and Documentation: Maintain continuous communication with vendors, document progress, and ensure customer satisfaction, using the PVC Connect system and Customer Portal.
• Process Adherence and Performance Monitoring: Follow company guidelines for operating procedures, monitor vendor performance, and resolve outstanding service issues to ensure timely and quality project delivery.

Requirements

• One to three years of related experience and a high school diploma, GED, or college certificate required.

• At least one year of experience resolving client issues within a facilities management, service business, or customer call center.

• Telephone-Based Customer Service Skills: Demonstrated success in a telephone-based customer service role.

• Technical Proficiency: Strong computer skills, including experience with CRM software, data entry, scheduling, and reporting.

• Basic knowledge of construction and general trades is a plus.