Facility Coordinator: Sun - Wed | 10:30a - 9p

Pleasant Valley Corporation; Medina Township (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Exceptional culture

Competitive earnings

Comprehensive benefits

Personal recognition

Development opportunities

Career advancement

Job summary

Pleasant Valley Corporation is seeking a Facility Coordinator to serve as the primary contact for nationwide clients, addressing maintenance issues and ensuring timely, high-quality service delivery to sustain client satisfaction.

This role requires 1–3 years of related experience, strong telephone-based customer service skills, and CRM proficiency. Onsite work is conducted in Medina, OH with opportunities for professional growth within Facilities Management.

Qualifications

• Minimum one to three years of related experience and a high school diploma or equivalent.
• At least one year resolving client issues within facilities management, service, or call center.
• Strong telephone-based customer service skills.
• Proficiency with CRM software, data entry, scheduling and reporting.

Responsibilities

• Respond promptly to client maintenance requests and resolve issues per procedures.
• Manage vendor relationships: solicit bids, assign service agreements, and oversee subcontractors.
• Handle 50–70 open work orders concurrently and close around 5 per day.
• Maintain ongoing communication with vendors and customers using PVC Connect and Customer Portal.
• Follow company procedures and monitor vendor performance to ensure timely delivery.

Skills

Telephone-Based Customer Service

Client Response & Issue Resolution

Vendor Management

Work Order Management

Communication & Documentation

Education

High School Diploma or GED

College Certificate

Tools

CRM Software

Scheduling Software

Reporting Tools

Job description

Facility Coordinator

Join one of the nation's rapidly expanding leaders in Facility Management and Commercial Construction!

PLEASANT VALLEY CORPORATION, a successful and stable, family-owned and operated Commercial Real Estate Firm established in 1976 and headquartered in Medina, Ohio, boasts a dynamic presence across four key divisions: Facility Management, Construction, Property Management, and Real Estate Brokerage. Our comprehensive suite of commercial property services is characterized by effective project management, proactive communication, top-tier workmanship, and cutting-edge solutions.

WE OFFER:

• An exceptional culture and positive work environment
• Competitive earnings
• Comprehensive benefits
• Personal recognition
• Individual development opportunities
• A clear path for career advancement!

• Shift: Sun - Wed | 10:30a - 9p
• Work Location: Onsite - Medina, OH; Akron, OH
• Division: Facilities Management
• Team: Specialty Services
• Reports To: Assistant Emergency Services Manager

Job Purpose

A Facility Coordinator at Pleasant Valley Corporation serves as the primary point of contact for nationwide clients. This role is responsible for addressing and resolving commercial facility-related maintenance issues while ensuring the successful delivery of services to sustain client satisfaction.

Responsibilities

• Client Response and Issue Resolution: Promptly respond to client maintenance requests, assess concerns, and follow established procedures to resolve issues through the work order life cycle.
• Vendor Management: Create work orders, solicit bids, assign service agreements, and manage subcontractors and vendors to address maintenance problems, ensuring quality service delivery.
• Work Order Management: Manage an average of 50 to 70 open work orders concurrently, closing an average of 5 per day.
• Communication and Documentation: Maintain continuous communication with vendors, document progress, and ensure customer satisfaction, using the PVC Connect system and Customer Portal.
• Process Adherence and Performance Monitoring: Follow company guidelines for operating procedures, monitor vendor performance, and resolve outstanding service issues to ensure timely and quality project delivery.

Requirements

• One to three years of related experience and a high school diploma, GED, or college certificate required.
• At least one year of experience resolving client issues within a facilities management, service business, or customer call center.
• Telephone-Based Customer Service Skills: Demonstrated success in a telephone-based customer service role.
• Technical Proficiency: Strong computer skills, including experience with CRM software, data entry, scheduling, and reporting.
• Basic knowledge of construction and general trades is a plus.