Facility Coordinator: Mon - Fri | 11:30a - 9p

Pleasant Valley Corporation; Medina (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive earnings

Comprehensive benefits

Personal recognition

Individual development opportunities

Career advancement

Job summary

Pleasant Valley Corporation, a Medina, OH-based commercial real estate firm, seeks a Facility Coordinator to be the primary contact for nationwide clients. You will address maintenance issues and ensure service delivery to sustain client satisfaction.

The role requires issue resolution with vendors, management of work orders, and documentation using PVC Connect and Customer Portal. Onsite in Medina, OH with 1–3 years of related experience preferred.

Qualifications

• A minimum of 1–3 years of related experience in a facilities management, service, or customer call center role.
• Strong telephone-based customer service skills and clear communication.
• Proficient with CRM software, data entry, scheduling, and reporting.

Responsibilities

• Promptly respond to client maintenance requests and resolve issues through the work order life cycle.
• Create work orders, solicit bids, assign service agreements, and manage subcontractors to address maintenance problems.
• Manage 50–70 open work orders concurrently and close about 5 per day.

Skills

Telephone-based customer service

CRM software experience

Education

High school diploma or GED

College certificate

Tools

CRM software

Job description

Facility Coordinator

Join one of the nation's rapidly expanding leaders in Commercial Construction and Facility Management!

PLEASANT VALLEY CORPORATION, a successful and stable, family-owned and operated Commercial Real Estate Firm established in 1976 and headquartered in Medina, Ohio, boasts a dynamic presence across four key divisions: Construction, Facility Management, Property Management, and Real Estate Brokerage. Our comprehensive suite of commercial property services is characterized by effective project management, proactive communication, top-tier workmanship, and cutting-edge solutions.

WE OFFER:

• An exceptional culture and positive work environment
• Competitive earnings
• Comprehensive benefits
• Personal recognition
• Individual development opportunities
• A clear path for career advancement!

Shift
Mon - Fri | 11:30am-8pm

Work Location
Onsite - Medina, OH

Division
Facilities Management

Team
Facilities Management

Reports To
Assistant Emergency Services Manager

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Job Purpose

A Facility Coordinator at Pleasant Valley Corporation serves as the primary point of contact for nationwide clients. This role is responsible for addressing and resolving commercial facility-related maintenance issues while ensuring the successful delivery of services to sustain client satisfaction.

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Responsibilities

• Client Response and Issue Resolution: Promptly respond to client maintenance requests, assess concerns, and follow established procedures to resolve issues through the work order life cycle.
• Vendor Management: Create work orders, solicit bids, assign service agreements, and manage subcontractors and vendors to address maintenance problems, ensuring quality service delivery.
• Work Order Management: Manage an average of 50 to 70 open work orders concurrently, closing an average of 5 per day.
• Communication and Documentation: Maintain continuous communication with vendors, document progress, and ensure customer satisfaction, using the PVC Connect system and Customer Portal.
• Process Adherence and Performance Monitoring: Follow company guidelines for operating procedures, monitor vendor performance, and resolve outstanding service issues to ensure timely and quality project delivery.

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Requirements

• One to three years of related experience and a high school diploma, GED, or college certificate required.
  
• At least one year of experience resolving client issues within a facilities management, service business, or customer call center.
• Telephone-Based Customer Service Skills: Demonstrated success in a telephone-based customer service role.
• Technical Proficiency: Strong computer skills, including experience with CRM software, data entry, scheduling, and reporting.
• Basic knowledge of construction and general trades is a plus.

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Do YOU have these qualities?