Facility Coordinator Mid Shift

Pleasant Valley Corporation; Akron (OH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Exceptional culture and positive work environment

Competitive earnings

Comprehensive benefits

Personal recognition

Individual development opportunities

Clear path for career advancement

Job summary

Pleasant Valley Corporation is seeking a Facility Coordinator in Akron, Ohio. This role involves managing client maintenance requests and vendor relationships to ensure service quality. Candidates should have 1-3 years of relevant experience and strong telephone-based customer service skills. The position offers competitive earnings and comprehensive benefits, along with opportunities for personal recognition and career advancement.

Qualifications

• One to three years of related experience required.
• At least one year of experience resolving client issues.
• Strong computer skills, including data entry and scheduling.

Responsibilities

• Promptly respond to client maintenance requests.
• Manage work orders and vendor relationships.
• Document progress and ensure customer satisfaction.

Skills

Telephone-Based Customer Service Skills

Technical Proficiency

Client Issue Resolution

Education

High school diploma, GED, or college certificate

Tools

CRM software

Job description

Facility Coordinator

Job Purpose

A Facility Coordinator at Pleasant Valley Corporation serves as the primary point of contact for nationwide clients. This role is responsible for addressing and resolving commercial facility-related maintenance issues while ensuring the successful delivery of services to sustain client satisfaction.

Shift

Mon – Fri | 11:30am – 8pm

Work Location

Onsite – Medina, OH

Division

Facilities Management

Team

Facilities Management

Reports To

Assistant Emergency Services Manager

Benefits

• Exceptional culture and positive work environment
• Competitive earnings
• Comprehensive benefits
• Personal recognition
• Individual development opportunities
• A clear path for career advancement

Responsibilities

• Client Response and Issue Resolution: Promptly respond to client maintenance requests, assess concerns, and follow established procedures to resolve issues through the work order life cycle.
• Vendor Management: Create work orders, solicit bids, assign service agreements, and manage subcontractors and vendors to address maintenance problems, ensuring quality service delivery.
• Work Order Management: Manage an average of 50 to 70 open work orders concurrently, closing an average of 5 per day.
• Communication and Documentation: Maintain continuous communication with vendors, document progress, and ensure customer satisfaction, using the PVC Connect system and Customer Portal.
• Process Adherence and Performance Monitoring: Follow company guidelines for operating procedures, monitor vendor performance, and resolve outstanding service issues to ensure timely and quality project delivery.

Requirements

• One to three years of related experience and a high school diploma, GED, or college certificate required.
• At least one year of experience resolving client issues within a facilities management, service business, or customer call center.
• Telephone-Based Customer Service Skills: Demonstrated success in a telephone-based customer service role.
• Technical Proficiency: Strong computer skills, including experience with CRM software, data entry, scheduling, and reporting.
• Basic knowledge of construction and general trades is a plus.