Facility Coordinator - Mid Shift

Pleasant Valley Corporation; Medina Township (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive earnings

Comprehensive benefits

Personal recognition

Individual development opportunities

Career advancement

Job summary

Pleasant Valley Corporation in Medina, OH is seeking a Facility Coordinator to be the primary contact for nationwide clients. You will address and resolve commercial facility maintenance issues while ensuring service delivery meets client expectations.

Working Monday through Friday, 11:30am-8pm onsite, you will manage work orders, coordinate vendors, and maintain documentation through PVC Connect and the Customer Portal to sustain high client satisfaction.

Qualifications

• One to three years of related experience and a high school diploma, GED, or college certificate.
• At least one year resolving client issues in facilities management, service business, or customer call center.
• Telephone-based customer service experience required.
• Strong computer skills including CRM, data entry, scheduling, and reporting.
• Basic knowledge of construction and general trades is a plus.

Responsibilities

• Promptly respond to client maintenance requests, assess concerns, and resolve issues through the work order life cycle.
• Create work orders, solicit bids, assign service agreements, and manage subcontractors and vendors.
• Manage an average of 50 to 70 open work orders concurrently, closing an average of 5 per day.
• Maintain continuous communication with vendors, document progress, and ensure customer satisfaction using the PVC Connect system and Customer Portal.
• Follow company guidelines for operating procedures, monitor vendor performance, and resolve outstanding service issues to ensure timely and quality project delivery.

Skills

Customer service

Vendor management

CRM software

Data entry

Scheduling

Education

High school diploma or GED

Tools

PVC Connect

Customer Portal

CRM software

Job description

Facility Coordinator

Join one of the nation's rapidly expanding leaders in Commercial Construction and Facility Management!

PLEASANT VALLEY CORPORATION, a successful and stable, family-owned and operated Commercial Real Estate Firm established in 1976 and headquartered in Medina, Ohio, boasts a dynamic presence across four key divisions: Construction, Facility Management, Property Management, and Real Estate Brokerage. Our comprehensive suite of commercial property services is characterized by effective project management, proactive communication, top-tier workmanship, and cutting-edge solutions.

WE OFFER:

• An exceptional culture and positive work environment
• Competitive earnings
• Comprehensive benefits
• Personal recognition
• Individual development opportunities
• A clear path for career advancement!

Shift : Mon - Fri | 11:30am-8pm

Work Location : Onsite - Medina, OH

Division : Facilities Management

Team : Facilities Management

Reports To : Assistant Emergency Services Manager

Job Purpose

A Facility Coordinator at Pleasant Valley Corporation serves as the primary point of contact for nationwide clients. This role is responsible for addressing and resolving commercial facility-related maintenance issues while ensuring the successful delivery of services to sustain client satisfaction.

Responsibilities

• Client Response and Issue Resolution: Promptly respond to client maintenance requests, assess concerns, and follow established procedures to resolve issues through the work order life cycle.
• Vendor Management: Create work orders, solicit bids, assign service agreements, and manage subcontractors and vendors to address maintenance problems, ensuring quality service delivery.
• Work Order Management: Manage an average of 50 to 70 open work orders concurrently, closing an average of 5 per day.
• Communication and Documentation: Maintain continuous communication with vendors, document progress, and ensure customer satisfaction, using the PVC Connect system and Customer Portal.
• Process Adherence and Performance Monitoring: Follow company guidelines for operating procedures, monitor vendor performance, and resolve outstanding service issues to ensure timely and quality project delivery.

Requirements

• One to three years of related experience and a high school diploma, GED, or college certificate required.
• At least one year of experience resolving client issues within a facilities management, service business, or customer call center.
• Telephone-Based Customer Service Skills: Demonstrated success in a telephone-based customer service role.
• Technical Proficiency: Strong computer skills, including experience with CRM software, data entry, scheduling, and reporting.
• Basic knowledge of construction and general trades is a plus.

Do YOU have these qualities?