Facility Coordinator: Client-Centric Operations & Vendor Lead

Pleasant Valley Corporation; Kentucky; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Culture of excellence

Competitive earnings

Comprehensive benefits

Personal recognition

Individual development opportunities

Career advancement

Job summary

Pleasant Valley Corporation is seeking a Facility Coordinator to serve as the primary point of contact for nationwide clients and coordinate maintenance services. You will manage work orders, coordinate with vendors, and ensure timely delivery of solutions while maintaining clear communication through PVC Connect system and Customer Portal.

This role requires 1–3 years of related experience, strong telephone-based customer service, and proficiency with CRM software; on-site work in Medina/Akron

Qualifications

• One to three years of related experience required.
• Experience in facilities management or customer service call center.
• Proficient with CRM software and data entry.

Responsibilities

• Client Response and Issue Resolution: Promptly respond to client maintenance requests, assess concerns, and follow procedures to resolve issues through the work order life cycle.
• Vendor Management: Create work orders, solicit bids, assign service agreements, and manage subcontractors and vendors to address maintenance problems, ensuring quality service delivery.
• Work Order Management: Manage an average of 50 to 70 open work orders concurrently, closing an average of 5 per day.
• Communication and Documentation: Maintain continuous communication with vendors, document progress, and ensure customer satisfaction using PVC Connect and Customer Portal.
• Process Adherence and Performance Monitoring: Follow company guidelines for SOPs, monitor vendor performance, and ensure timely delivery.

Skills

Telephone-Based Customer Service

CRM Software Experience

Data Entry & Scheduling

Communication Skills

Education

High School Diploma or GED

Tools

CRM Systems

Job description

Pleasant Valley Corporation is seeking a Facility Coordinator to serve as the primary point of contact for nationwide clients and coordinate maintenance services. You will manage work orders, coordinate with vendors, and ensure timely delivery of solutions while maintaining clear communication through PVC Connect system and Customer Portal.

This role requires 1–3 years of related experience, strong telephone-based customer service, and proficiency with CRM software; on-site work in Medina/Akron