Facilities Work-Order & Support Coordinator

Divisions Maintenance Group; Cincinnati (OH); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Health, dental and vision coverage on

401K match up to 4%

Caregiver leave

Employee Assistance Program

Paid time off

Job summary

Divisions Maintenance Group is seeking a Customer Support Associate to provide operational and administrative support for facility-related service requests. You will receive requests, coordinate work orders, track status, and assist with service delivery through internal systems and networks.

The role supports the work order lifecycle from intake to closure, ensuring timely addressing of service needs and maintaining accurate records across the facilities team.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 1–2 years of experience in administrative support, operations support, service coordination, or customer service roles.
• Experience using work order management systems or ticketing platforms preferred.
• Strong organizational and prioritization skills with the ability to manage multiple requests.
• Strong attention to detail and ability to maintain accurate records.
• Ability to follow established processes while maintaining service quality.

Responsibilities

• Receive, review, and process facility-related service requests through shared inboxes and internal systems.
• Create, update, and track work orders within the facilities management system.
• Monitor open work orders and ensure information, notes, and status updates are documented.
• Assist with closing work orders and ensuring service documentation is complete.
• Coordinate with Account Executives to confirm scheduling, service delivery, and completion of work orders.
• Follow up with internal stakeholders to obtain service updates or confirmation of completed work.

Skills

Organizational skills

Multitasking

Communication skills

Attention to detail

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

Work order systems

Ticketing platforms

Office software

Job description

Divisions Maintenance Group is seeking a Customer Support Associate to provide operational and administrative support for facility-related service requests. You will receive requests, coordinate work orders, track status, and assist with service delivery through internal systems and networks.

The role supports the work order lifecycle from intake to closure, ensuring timely addressing of service needs and maintaining accurate records across the facilities team.