Facilities Coordinator I, Facilities Maintenance

PHFM; Crowley (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A service management company located in Texas seeks a dedicated individual to manage a high volume of work orders and communications. The role includes dispatching vendor partners, addressing customer inquiries, and maintaining relationships with clients and service providers. Candidates should thrive in dynamic, fast-paced environments and possess strong problem resolution skills. Excellent phone and email communication abilities are paramount for success in delivering top-notch customer service.

Qualifications

• Ability to manage high volumes of incoming work orders and communications.
• Strong problem resolution skills in collaboration with managers and team members.
• Excellent customer service skills with a focus on communication.

Responsibilities

• Manage incoming work orders and email communications efficiently.
• Dispatch vendor partners for scheduling and service tasks.
• Provide ongoing communication with clients and service providers.

Job description

Description

• Manage a high volume of incoming work orders and email communications in a timely and efficient manner.
• Dispatch vendor partners for work orders and ensure they arrive in accordance with schedule.
• Work in conjunction with managers and team members on problem resolution.
• Answer customer questions about scope of services, making appropriate suggestions to resolve problems. Ability to analyze customer inquiries and determine means of resolution.
• Answer the phone and/or email promptly to provide the best customer service possible. Position involves heavy phone traffic inbound/outbound with customers and service providers.
• Cold call potential vendor partners to develop partnerships.
• Input necessary data into computer system to track and follow up on customer requests. Create service tickets with clear scope of work and assign them to appropriate service provider.
• Communicate with clients and service providers on an ongoing basis to maintain first‑class relationships. Communication via phone, email, reports, and third‑party systems.
• Contribute to the team effort by accomplishing set goals as determined by the manager.
• Prioritize tasks with overlapping timelines.
• Work independently and self‑solve.
• Keep accurate data and documentation of service requests.
• Remain calm and composed when dealing with an ever‑changing environment and demanding customers.
• Perform other duties as required by leadership.