Facilities Coordinator I, Facilities Maintenance

PHFM | Facilities Maintenance - Interior & Exterior Services; Westerville (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

A facilities maintenance company in Westerville, Ohio, is hiring for a role focused on managing a high volume of work orders and communications. Ideal candidates should demonstrate strong customer service and problem-solving skills, as they'll be responsible for dispatching vendors, managing client relations, and inputting data into tracking systems. Successful applicants will thrive in fast-paced environments, maintain accuracy, and contribute to team goals.

Responsibilities

• Manage a high volume of incoming work orders and email communications.
• Dispatch vendor partners for work orders ensuring timely arrival.
• Work with managers and team members on problem resolution.
• Answer customer questions and suggest solutions.
• Input data into system to track customer requests.
• Create service tickets and assign them to providers.
• Maintain relationships with clients and service providers.
• Contribute to team goals set by the manager.
• Prioritize tasks with overlapping timelines.
• Work independently and self-solve.
• Keep accurate data of service requests.
• Remain calm in a demanding environment.

Job description

• Manage a high volume of incoming work orders and email communications in a timely and efficient manner.
• Dispatching vendor partners for work orders and ensuring they arrive in accordance with schedule.
• Work in conjunction with managers and team members on problem resolution.
• Answer customer questions about scope of services, making appropriate suggestions to resolve problems. Ability to analyze customer inquiries and determine means of resolution.
• Ability to answer the phone and/or email promptly to provide the best customer service possible. Position involves heavy phone traffic inbound/outbound with customers and service providers.
• Input necessary data into computer system to track and follow up on customer requests. Create service tickets with clear scope of work and assign them to appropriate service provider.
• Communicate with clients and service providers on an ongoing basis to maintain first class relationships. Communication via phone, email, reports, and third-party systems.
• Contribute to the team effort by accomplishing set goals as determined by Manager.
• Ability to prioritize tasks with overlapping timelines.
• Ability to work independently and self-solve.
• Keep accurate data and documentation of service requests.
• Ability to remain calm and composed when dealing with an ever-changing environment and demanding customers.
• Performs other duties as required by leadership.