Facilities Support & Work-Order Coordinator

dmg; Cincinnati (OH); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance on day 1

401(k) employer match up to 4%

Paid caregiver leave

Employee Assistance Program

Paid time off

Job summary

DMG in Cincinnati, OH is seeking a Customer Support Associate to provide operational and administrative support for facility service requests, coordinating work orders and assisting service delivery through internal systems and vendor networks.

The role emphasizes following established processes, maintaining accurate records, and collaborating with internal teams to ensure timely and reliable facilities operations; strong communication and organization are essential.

Qualifications

• High school diploma or equivalent required.
• Associate or bachelor’s degree preferred.
• Experience in administrative support or service coordination is a plus.
• Experience with work order or ticketing systems is preferred.

Responsibilities

• Receive, review, and process facility-related service requests.
• Create, update, and track work orders.
• Monitor open work orders and document updates.
• Assist with closing work orders and service documentation.
• Coordinate with Account Executives to confirm scheduling.
• Escalate issues according to procedures.
• Document communications in internal systems.

Skills

Strong organizational skills

Written and verbal communication

Ability to manage multiple requests

Proficiency with email platforms and O

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

Work order management systems

Ticketing platforms

Email platforms

Office software

Job description

DMG in Cincinnati, OH is seeking a Customer Support Associate to provide operational and administrative support for facility service requests, coordinating work orders and assisting service delivery through internal systems and vendor networks.

The role emphasizes following established processes, maintaining accurate records, and collaborating with internal teams to ensure timely and reliable facilities operations; strong communication and organization are essential.