Facilities Coordinator I, Facilities Maintenance

PHFM; Westerville (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

A customer service firm in Westerville, Ohio, is seeking an individual to efficiently manage a high volume of work orders and maintain communication with customers and service providers. Responsibilities include dispatching vendor partners, answering inquiries, and documenting service requests. Candidates should exhibit strong problem-solving abilities and remain composed in a fast-paced environment. The role requires heavy phone and email communication, with an emphasis on providing exceptional customer service.

Responsibilities

• Manage a high volume of incoming work orders and email communications efficiently.
• Dispatch vendor partners for work orders to ensure timely arrival.
• Work with managers on resolving problems.

Job description

Description

• Manage a high volume of incoming work orders and email communications in a timely and efficient manner.
• Dispatch vendor partners for work orders and ensure they arrive in accordance with schedule.
• Work in conjunction with managers and team members on problem resolution.
• Answer customer questions about scope of services, making appropriate suggestions to resolve problems. Ability to analyze customer inquiries and determine means of resolution.
• Answer the phone and/or email promptly to provide the best customer service possible. Position involves heavy phone traffic inbound/outbound with customers and service providers.
• Cold call potential vendor partners to develop partnerships.
• Input necessary data into computer system to track and follow up on customer requests. Create service tickets with clear scope of work and assign them to appropriate service provider.
• Communicate with clients and service providers on an ongoing basis to maintain first‑class relationships. Communication via phone, email, reports, and third‑party systems.
• Contribute to the team effort by accomplishing set goals as determined by the manager.
• Prioritize tasks with overlapping timelines.
• Work independently and self‑solve.
• Keep accurate data and documentation of service requests.
• Remain calm and composed when dealing with an ever‑changing environment and demanding customers.
• Perform other duties as required by leadership.