Facilities Services Support Specialist

Dondlinger & Sons Construction Co. Inc.; Wichita (KS); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Vision Coverage

401K/Retirement

Employee Stock Ownership Program

Holiday Pay

Paid Time Off

Great work environment

Weekly pay

Job summary

Dondlinger Construction Company is seeking a Facility Services Customer Support to provide administrative support across client life cycles in a fast-paced environment.

Core duties include handling service orders, coordinating with accounting, vendors, and coordinators to keep projects moving, and delivering excellent customer service. Strong communication and Microsoft Office skills are essential.

Qualifications

• High School Diploma or GED.
• 2 years or related experience helpful
• Experience with FEXA software helpful
• Highly proficient with Microsoft Office suite
• Excellent communication and interpersonal skills
• Demonstrated high level of professionalism and organizational skills
• Coachable with willingness to learn
• Construction experience a plus

Responsibilities

• Provide administrative support to achieve goals and objectives set forth by the Manager and Coordinator team.
• Support service ticket tracking for all assigned client work orders.
• Coordinate between coordinator team and accounting through the life cycle of all assigned clients.
• Process service orders with both new and recurring.
• Assist Facilities Coordinators to keep projects moving forward.
• Engage vendors to meet needs of work orders as written.
• Analyze needs of customers to decide scope of work.
• Oversee progress of work orders from inception to completion.
• Help resolve issues and refer significant issues to supervisor.
• Collect vendor paperwork (proposals, invoices, sign-off sheets, photos) so projects move forward.
• Review vendor invoices for accuracy before sending to accounting.
• Ensure vendors understand scope of work and help define details.
• Clearly communicate expectations to vendors.
• Provide outstanding customer service when answering calls and emails.
• Communicate with Corporate Contacts throughout the life of a work request.
• Document and approve any changes to scope of work.
• Other duties as assigned.

Skills

Excellent written and verbal comms

Microsoft Office proficiency

Multi-tasking

Team oriented

Coachable/Willing to learn

Professionalism/organizational skills

Construction experience (a plus)

Education

High School Diploma or GED

Tools

FEXA software

Job description

Dondlinger Construction Company is seeking a Facility Services Customer Support to provide administrative support across client life cycles in a fast-paced environment.

Core duties include handling service orders, coordinating with accounting, vendors, and coordinators to keep projects moving, and delivering excellent customer service. Strong communication and Microsoft Office skills are essential.