Facility Services Customer Support

Dondlinger & Sons Construction Co. Inc.; Wichita (KS); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Vision Coverage

401K/Retirement

Employee Stock Ownership Program

Holiday Pay

Paid Time Off

Great work environment

Weekly pay

Job summary

Dondlinger Construction Company is seeking a Facility Services Customer Support to provide administrative support across client life cycles in a fast-paced environment.

Core duties include handling service orders, coordinating with accounting, vendors, and coordinators to keep projects moving, and delivering excellent customer service. Strong communication and Microsoft Office skills are essential.

Qualifications

• High School Diploma or GED.
• 2 years or related experience helpful
• Experience with FEXA software helpful
• Highly proficient with Microsoft Office suite
• Excellent communication and interpersonal skills
• Demonstrated high level of professionalism and organizational skills
• Coachable with willingness to learn
• Construction experience a plus

Responsibilities

• Provide administrative support to achieve goals and objectives set forth by the Manager and Coordinator team.
• Support service ticket tracking for all assigned client work orders.
• Coordinate between coordinator team and accounting through the life cycle of all assigned clients.
• Process service orders with both new and recurring.
• Assist Facilities Coordinators to keep projects moving forward.
• Engage vendors to meet needs of work orders as written.
• Analyze needs of customers to decide scope of work.
• Oversee progress of work orders from inception to completion.
• Help resolve issues and refer significant issues to supervisor.
• Collect vendor paperwork (proposals, invoices, sign-off sheets, photos) so projects move forward.
• Review vendor invoices for accuracy before sending to accounting.
• Ensure vendors understand scope of work and help define details.
• Clearly communicate expectations to vendors.
• Provide outstanding customer service when answering calls and emails.
• Communicate with Corporate Contacts throughout the life of a work request.
• Document and approve any changes to scope of work.
• Other duties as assigned.

Skills

Excellent written and verbal comms

Microsoft Office proficiency

Multi-tasking

Team oriented

Coachable/Willing to learn

Professionalism/organizational skills

Construction experience (a plus)

Education

High School Diploma or GED

Tools

FEXA software

Job description

Dondlinger Construction Company is one of the industry’s most experienced general contractors with over 125 years in business. Founded in 1898, Dondlinger has a long history of completing landmark projects throughout the region, including Kansas, Oklahoma, Colorado, Missouri and Iowa. We have capabilities in commercial building, civil construction; including bridge and heavy highway, and underground utility construction. In addition, Dondlinger works year-round, has career advancement opportunities, and comprehensive benefits. Visit our website at www.dondlinger.build to learn more about our completed and currently “under construction” projects, our rich past and our exciting future. Dondlinger Construction is an EEO Employer. Veterans, Women and Minorities and Disabled individuals are encouraged to apply.

Job Title: Facility Services Customer Support

This position expects working hours generally between 8:00 am and 5:00 pm Monday through Friday but could vary slightly for off hour service orders as assigned.

Job Responsibilities

• Provide administrative support in achieving goals and objectives set forth by the Manager and Coordinator team through the life cycle of all assigned clients.
• Provide administrative support to the service ticket tracking for all assigned client work orders.
• Provide administrative coordination between the coordinator team and accounting department through the life cycle of all assigned clients.
• Responsible for actively processing service orders with both new and recurring.
• Support teams with the Facilities Coordinators to keep projects moving forward at all times.
• Engages vendors to meet the needs of work orders as written.
• Analyzes and determines needs of customer to decide on necessary scope of work.
• Oversees progress of work orders from inception to completion.
• Helps to resolve issues and refers significant issues to supervisor.
• Assists in collecting vendor paperwork (proposals, invoices, sign off sheets, photos, etc.) so that projects can always be moving forward.
• Reviews vendor invoices for accuracy before sending to accounting for processing.
• Ensures vendors understand scope of work and help to define details.
• Clearly communicate expectations to vendors.
• Provide outstanding customer service when answering phone calls and promptly responding to emails.
• Communicate with Corporate Contacts throughout the entire life of a work request.
• Ensure any changes to scope of work are documented and approved.
• Other duties as assigned.

Job Qualifications

• High School Diploma or GED
• 2 years or related experience helpful
• Experience with FEXA software helpful
• Highly proficient with Microsoft Office suite
• Excellent communication and interpersonal skills
• Demonstrated high level of professionalism and organizational skills
• Coachable with willingness to learn
• Construction experience a plus

Skills/abilities

• Excellent written and verbal communications skills
• Must be able to multi-task
• Team oriented individual with initiative
• Strong accuracy and attention to detail
• Sound reasoning and decision-making skills

What do we offer?

• Health Insurance
• Dental Insurance
• Life Insurance
• Vision Coverage
• 401K/Retirement
• Employee Stock Ownership Program
• Holiday Pay
• Paid Time Off
• Great work environment
• Weekly pay