Customer Success & Sales Support Specialist

Dover Corporation; Cypress (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Dover Corp in California is seeking a versatile Sales Administrative Coordinator to support the sales team with customer service, data entry, and order processing. You will build relationships with customers and distributors while ensuring timely delivery and accurate records.

The role combines sales, marketing support, and administrative duties, requiring strong organization, communication, and problem-solving skills. Experience with Microsoft Office is preferred.

Qualifications

• 2+ years experience in Customer Service.
• Strong organizational skills with the ability to prioritize tasks efficiently while managing time effectively.
• Excellent oral and written skills.

Responsibilities

• Proactively call and respond to incoming calls from prospective customers and established customers and provide information about products and services to develop opportunities by assisting them in determining appropriate products or services to purchase.
• Recommend additional products or services to meet customer needs.
• Responds to customer requests and questions regarding service, products, and account information.
• Analyses and rectifies customer concerns using established procedures.
• Follow up leads and contact new customers to qualify the leads and develop opportunities.

Skills

Customer service

Time management

Organization

Communication

Tools

Microsoft Office

Microsoft Project

Job description

Dover Corp in California is seeking a versatile Sales Administrative Coordinator to support the sales team with customer service, data entry, and order processing. You will build relationships with customers and distributors while ensuring timely delivery and accurate records.

The role combines sales, marketing support, and administrative duties, requiring strong organization, communication, and problem-solving skills. Experience with Microsoft Office is preferred.