Facility Services Customer Support

BirdDogHR; Wichita (KS); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Vision Coverage

401K/Retirement

Employee Stock Ownership Program

Holiday Pay

Paid Time Off

Great work environment

Weekly pay

Job summary

Dondlinger Construction Company is seeking a Facility Services Customer Support professional in Wichita, KS. This role supports service orders, coordinates with the accounting team, and ensures timely progress of projects from initiation to completion.

The ideal candidate will have strong communication skills, proficiency in Microsoft Office, and a collaborative mindset. The position offers health, life and vision coverage, a 401(k)/retirement plan, stock ownership program, holiday pay, PTO, and

Qualifications

• High School Diploma or GED required or equivalent.
• 2 years or related experience helpful.
• Experience with FEXA software helpful.
• Proficient with Microsoft Office suite.
• Excellent communication and interpersonal skills.
• Demonstrated high level of professionalism and organizational skills.
• Coachable with willingness to learn.

Responsibilities

• Provide administrative support to achieve goals and objectives of the Manager/Coordinator team.
• Support service ticket tracking for all client work orders.
• Coordinate between coordinator team and accounting during client life cycle.
• Process service orders for new and recurring work.
• Assist Facilities Coordinators to keep projects moving forward.
• Engage vendors to meet work order needs as written.
• Analyze customer needs to determine scope of work.
• Oversee progress of work orders from inception to completion.
• Help resolve issues and refer significant issues to supervisor.
• Collect vendor paperwork to keep projects moving forward.
• Review vendor invoices for accuracy before accounting processing.
• Ensure vendors understand scope of work and needed details.
• Communicate expectations clearly to vendors.
• Provide outstanding customer service via phone and email.
• Communicate with Corporate Contacts throughout the life of a work request.
• Document and approve changes to scope of work.
• Perform other duties as assigned.

Skills

Excellent written and verbal comms

Multi-tasking

Team oriented

Attention to detail

Decision making

Education

High School Diploma or GED

Tools

Microsoft Office

FEXA software

Job description

Facility Services Customer Support - Wichita, KS 67217

Dondlinger Construction Company is one of the industry’s most experienced general contractors with over 125 years in business. Founded in 1898, Dondlinger has a long history of completing landmark projects throughout the region, including Kansas, Oklahoma, Colorado, Missouri and Iowa. We have capabilities in commercial building, civil construction; including bridge and heavy highway, and underground utility construction. In addition, Dondlinger works year-round, has career advancement opportunities, and comprehensive benefits. Visit our website at www.dondlinger.build to learn more about our completed and currently “under construction” projects, our rich past and our exciting future. Dondlinger Construction is an EEO Employer. Veterans, Women and Minorities and Disabled individuals are encouraged to apply.

Job Title: Facility Services Customer Support

Job Responsibilities:

This position expects working hours generally between 8:00 am and 5:00 pm Monday through Friday but could vary slightly for off hour service orders as assigned.

• Provide administrative support in achieving goals and objectives set forth by the Manager and Coordinator team through the life cycle of all assigned clients.
• Provide administrative support to the service ticket tracking for all assigned client work orders.
• Provide administrative coordination between the coordinator team and accounting department through the life cycle of all assigned clients.
• Responsible for actively processing service orders with both new and recurring.
• Support teams with the Facilities Coordinators to keep projects moving forward at all times.
• Engages vendors to meet the needs of work orders as written.
• Analyzes and determines needs of customer to decide on necessary scope of work.
• Oversees progress of work orders from inception to completion.
• Helps to resolve issues and refers significant issues to supervisor.
• Assists in collecting vendor paperwork (proposals, invoices, sign off sheets, photos, etc.) so that projects can always be moving forward.
• Reviews vendor invoices for accuracy before sending to accounting for processing.
• Ensures vendors understand scope of work and help to define details.
• Clearly communicate expectations to vendors.
• Provide outstanding customer service when answering phone calls and promptly responding to emails.
• Communicate with Corporate Contacts throughout the entire life of a work request.
• Ensure any changes to scope of work are documented and approved.
• Other duties as assigned.

Job Qualifications:

• High School Diploma or GED
• 2 years or related experience helpful
• Experience with FEXA software helpful
• Highly proficient with Microsoft Office suite
• Excellent communication and interpersonal skills
• Demonstrated high level of professionalism and organizational skills
• Coachable with willingness to learn

Skills/abilities

• Excellent written and verbal communications skills
• Must be able to multi-task
• Team oriented individual with initiative
• Strong accuracy and attention to detail
• Sound reasoning and decision-making skills

What do we offer?

• Health Insurance
• Life Insurance
• Vision Coverage
• 401K/Retirement
• Employee Stock Ownership Program
• Holiday Pay
• Paid Time Off
• Great work environment
• Weekly pay

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at Phone: [phone]

Equal Opportunity Employer: Veterans, Women, Minorities and Disabled Individuals encouraged to apply