Facilities Service Desk & CMMS Data Coordinator

Grand Canyon University Inc.; Phoenix (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Grand Canyon University Inc. seeks a Facilities Service Center Assistant to manage maintenance requests, answer calls, and input work orders into the CMMS. You will coordinate with facility managers, maintenance teams, contractors, and vendors to ensure timely completion.

You will also collect asset data in the field, photograph assets, maintain accurate records, and produce organized spreadsheets to support data-driven decisions and potential AI-enabled analyses.

Qualifications

• Must be a current GCU student enrolled full-time.
• Strong organizational and communication skills.
• Proficiency with spreadsheets and data entry.
• Experience with CMMS and data input.

Responsibilities

• Serve as the main point of contact for incoming maintenance requests and inquiries from students, employees, and contractors.
• Answer, screen, and route incoming calls with professionalism and accuracy.
• Create, input, and update work orders in CMMS.
• Monitor the progress of open work orders and follow up to ensure timely resolution.
• Communicate with maintenance personnel, facility managers, and external vendors to coordinate work.
• Perform other duties as assigned.
• Identify, locate and record asset attributes and unit information.
• Collect and organize photographs of assets and identify features for cataloging.
• Ensure data is clean, consistent, and accurate for input into CMMS.
• Input data into Work Management System.
• Perform other duties as assigned.

Skills

Organizational skills

Communication skills

Spreadsheet proficiency

CMMS experience

Task prioritization

Attention to detail

AI/LLM experience

Safety awareness

Ladder experience

Small tools handling

Note-taking

Education

GCU student status

Tools

CMMS

Job description

Grand Canyon University Inc. seeks a Facilities Service Center Assistant to manage maintenance requests, answer calls, and input work orders into the CMMS. You will coordinate with facility managers, maintenance teams, contractors, and vendors to ensure timely completion.

You will also collect asset data in the field, photograph assets, maintain accurate records, and produce organized spreadsheets to support data-driven decisions and potential AI-enabled analyses.