Facilities Operations Support Assistant Student Worker (FWS/NFWS)

Grand Canyon University; Phoenix (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Grand Canyon University Inc. seeks a Facilities Service Center Assistant to manage maintenance requests, answer calls, and input work orders into the CMMS. You will coordinate with facility managers, maintenance teams, contractors, and vendors to ensure timely completion.

You will also collect asset data in the field, photograph assets, maintain accurate records, and produce organized spreadsheets to support data-driven decisions and potential AI-enabled analyses.

Qualifications

• Must be a current GCU student enrolled full-time.
• Strong organizational and communication skills.
• Proficiency with spreadsheets and data entry.
• Experience with CMMS and data input.

Responsibilities

• Serve as the main point of contact for incoming maintenance requests and inquiries from students, employees, and contractors.
• Answer, screen, and route incoming calls with professionalism and accuracy.
• Create, input, and update work orders in CMMS.
• Monitor the progress of open work orders and follow up to ensure timely resolution.
• Communicate with maintenance personnel, facility managers, and external vendors to coordinate work.
• Perform other duties as assigned.
• Identify, locate and record asset attributes and unit information.
• Collect and organize photographs of assets and identify features for cataloging.
• Ensure data is clean, consistent, and accurate for input into CMMS.
• Input data into Work Management System.
• Perform other duties as assigned.

Skills

Organizational skills

Communication skills

Spreadsheet proficiency

CMMS experience

Task prioritization

Attention to detail

AI/LLM experience

Safety awareness

Ladder experience

Small tools handling

Note-taking

Education

GCU student status

Tools

CMMS

Job description

Purpose within the Organization:

The purpose of this position is to manage and respond to maintenance requests and work orders, serving as a front-line customer service representative and the primary telephone responder for general and emergency call-ins to the department. The role involves coordinating with facility managers, maintenance teams, contractors, and vendors to ensure the timely and accurate completion of work. The position is also responsible for inputting and updating work orders in the Computerized Maintenance Management System (CMMS). Additionally, a key aspect of this role includes compiling and organizing current and historical work order data into structured spreadsheet formats to support analysis and integration with a Large Language Model (LLM), enabling improved data-driven decision-making and operational insights. Position will require data collection work in the field.

Facilities Service Center Responsibilities

• Serve as the main point of contact for incoming maintenance requests and inquiries from students, employees, and contractors.
• Answer, screen, and route incoming calls with professionalism and accuracy.
• Create, input, and update work orders in the Computerized Maintenance Management System (CMMS).
• Monitor the progress of open work orders and follow up as needed to ensure timely resolution.
• Communicate effectively with maintenance personnel, facility managers, and external vendors to coordinate necessary work.
• Perform other duties as assigned.

Asset Collection and Input Responsibilities

• Identify, locate and record asset attributes and unit information.
• Collect and organize photographs of assets and identify relevant features for cataloging.
• Ensure that data is clean, consistent, and accurate for input into CMMS.
• Input data into Work Management System.
• Perform other duties as assigned.

Qualifications

• Strong organizational and communication skills.
• Proficiency with spreadsheets (e.g., Microsoft Excel or Google Sheets).
• Experience with a Computerized Maintenance Management System (CMMS) preferred.
• Ability to prioritize tasks in a fast-paced, service-oriented environment.
• Detail-oriented with a commitment to data accuracy and process improvement.
• Experience with Artificial Intelligence LLMs.
• Must be able to move and lift max 50 lbs.
• Experience working with and on a ladder.
• Experience working with small hand tools.
• Note-taking ability.
• Attention to detail and safety.
• Organizational skills.

Equipment Used

• FAMIS 360 CMMS OpenAI ChatGPT, Google Gemini, and other Artificial Intelligence LLMs.
• Microsoft Office, Excel, Word, Teams, SharePoint and Outlook.
• Ladder.
• Small hand tools.

Experience/Education

Grand Canyon University is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment: Enrolled at GCU as a full-time student in a bachelor’s program or master’s program. Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student. Maintain good financial and academic (SAP) standing with the University. You may be subject to termination if you fall below the minimum requirements.

Pay Rate

Minimum Wage

Anticipated End Date

June 30, 2027

GCU's Christian worldview has shaped the university's mission and growth for more than 65 years. As a Christ-centered higher education institution, GCU integrates faith, learning and work to connect the GCU community with distinct Christian principles and strong central values. The University values diversity among its students, faculty and staff, and invites applications from all qualified individuals, including minorities, females, individuals with disabilities and veterans. At GCU, working professionals may find their purpose in ways marked by compassion, service, integrity and concern for the common good. Employment is contingent upon the satisfactory outcome (as determined by the university) of pre-employment screening activities, including a background check.

If you’re looking for jobs in admissions/enrollment, accounting, curriculum development, financial aid, human resources, information technology, marketing or other student service-related jobs at Grand Canyon Education, Inc. Visit our partner’s site at jobs.gce.com for more information.