Facilities Service Center Specialist

Grand Canyon University Inc.; Phoenix (AZ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K savings plan

Tuition discount program

Free on-site gyms

Paid holidays

Job summary

Grand Canyon University is seeking a full-time Facilities Service Center Specialist in Phoenix, AZ. You will provide front line customer service, handle calls from students and staff, assist with work management system issues, and create or update work orders in iWMS.

The role includes data handling, training users as needed, and supporting preventive maintenance scheduling. Qualifications include a high school diploma or GED, customer service experience, strong communication skills, and the

Qualifications

• High school diploma or GED required.
• Experience with Facility and Operations Management principles preferred.
• Demonstrated customer service experience.
• Strong interpersonal and communication skills; ability to work with diverse groups.
• Pass pre-employment background check.

Responsibilities

• Serve as front line customer service representative and main phone responder for general and emergency calls.
• Answer, screen and route calls from students, employees, and contractors promptly.
• Assist users with troubleshooting and work management system guidance.
• Interact with customers, listening actively to analyze and resolve issues over the phone.
• Input and create work orders in the Integrated Work Management System (iWMS).
• Record and update work orders as needed; manage data uploads in iWMS.

Skills

Customer service

Communication

Interpersonal skills

Education

High school diploma/GED

Job description

Grand Canyon University! One of Arizona's leading institutions of higher learning. Located in the Valley of Sun in the heart of Phoenix, Arizona, GCU is a regionally accredited, private, nondenominational Christian University. GCU Facilities manages and services all university-owned property. By the development and maintenance of the GCU campus and surrounding areas, the GCU Facilities team aims to support and ensure the accomplishment of the university's mission. By working creatively and collaboratively, the Facilities team fulfills the needs of the university by successfully managing resources while delivering excellent customer service. Grand Canyon University is seeking a full time Facilities Service Center Specialist. The Facilities Service Center Specialist will aid in operational work processes to increase efficiencies for the university. This position provides support such as customer service, data processing, software-based work management systems and any other appropriate support functions across all Facilities Departments. 60-day training schedule: Tuesday-Friday 7AM-6PM Schedule (after training): Friday-Monday 7AM-6PM Pay range starting at $20 DOE

What you will do:

• Serve as front line customer service representative, primary telephone responder for general and emergency call-ins to department.
• Answer, screen and route calls from students, employees, and contractors in a timely and accurate manner.
• Assist students and employees with basic troubleshooting, ongoing issues, and aids regarding work management system.
• Engage with customers, while actively listening, analyzing, and isolating issues over the phone.
• Input and create work orders in the Integrated Work Management System (iWMS).
• Record and updates work orders as necessary.
• Upload data and supporting documents into iWMS; query data and creates scheduled reports.
• Provide iWMS training for new and current users as necessary.
• Monitor preventive maintenance schedules and O&M's warranties.
• Other duties as assigned.

What you need:

• High school diploma, General Education Degree (GED) or equivalent.
• Experience with Facility and Operations Management principles, preferred.
• Demonstrated customer service experience.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Must pass pre-employment background investigation.
• Provide a positive example to students by supporting the University's Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.

Why work at GCU?

• Exceptional workplace benefits include medical, dental, vision, life and disability insurance, flexible spending accounts, a 401K savings plan.
• Generous time off plan and 11 paid holidays Paid time off to volunteer in the community or at GCU sponsored events.
• Free covered parking
• We also offer full-time employees, their spouses, and dependent children an Education Tuition Discount Program
• Free on-site gyms at all our office locations

GCU's Christian worldview has shaped the university's mission and growth for more than 65 years. As a Christ-centered higher education institution, GCU integrates faith, learning and work to connect the GCU community with distinct Christian principles and strong central values.

The University values diversity among its students, faculty and staff, and invites applications from all qualified individuals, including minorities, females, individuals with disabilities and veterans.

At GCU, working professionals may find their purpose in ways marked by compassion, service, integrity and concern for the common good.

Employment is contingent upon the satisfactory outcome (as determined by the university) of pre-employment screening activities, including a background check.