Facilities Service Coordinator III - Customer Experience

Utah State University; Logan (UT); On-site; USD 48,000 - 72,000; Full time

Job summary

Utah State University is seeking a Coordinator Service III to serve as the central hub for Facilities communications across campus. You will manage work requests, coordinate with shops, and ensure accurate billing and timely responses while delivering exceptional customer service to students, staff, and visitors.

Responsibilities include scheduling, data entry, and maintaining access control communications; you will collaborate with Public Safety, Risk Management, and department leadership to

Qualifications

• Four years of experience or an associate's degree plus two years of experience or a bachelor's degree in an office environment.
• Strong interpersonal, tactful communication, and customer-service orientation.
• Experience with multiple software applications and office procedures.

Responsibilities

• Serve as the main communication point between campuses and Facilities departments.
• Determine work levels and assign requests to appropriate shops.
• Coordinate billing information and communicate via phone, email, and in-person.
• Assist with scheduling moving services and event communications.
• Maintain files, data entry, and inventory of office supplies.

Skills

Interpersonal skills

Multitasking

Customer service

Communication

Data entry

Education

Bachelor's degree or higher in office environment

Associate's degree + 2 years experience

Tools

BOX

ServiceNow

Job description

Utah State University is seeking a Coordinator Service III to serve as the central hub for Facilities communications across campus. You will manage work requests, coordinate with shops, and ensure accurate billing and timely responses while delivering exceptional customer service to students, staff, and visitors.

Responsibilities include scheduling, data entry, and maintaining access control communications; you will collaborate with Public Safety, Risk Management, and department leadership to