FM Customer Service Specialist

Weber State University; Ogden (UT); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Life insurance

Retirement benefits

Wellness program

Tuition benefits

Paid holidays and vacation

Job summary

Weber State University is seeking a FM Customer Service Specialist to join their Facilities Management team. This role involves providing customer-facing functions such as work order management, database handling, and communication with various departments.

The ideal candidate will have a valid Utah Driver License and a High School diploma. Responsibilities include managing tasks efficiently while ensuring excellent customer service in a busy environment.

Qualifications

• One year of full-time related work experience.
• A valid Utah Driver License is a condition of employment.

Responsibilities

• Provide customer-facing functions for Facilities Management.
• Manage work orders and database.
• Issue and track keys.
• Communicate with campus departments and outside entities.

Skills

Customer service skills

Excellent communication

Recordkeeping skills

Computer skills

Multi-tasking

Decision making

Flexibility

Dependability

Education

High School diploma or equivalent

Tools

Integrated Work Management System

Job description

FM Customer Service Specialist

Requisition Number: S02460P

Position Category: Staff

Hours Per Week: 40

Months Per Year: 12

Pay Grade: N24

FLSA: Non-Exempt

Job Summary/Basic Function:

Position provides customer-facing functions for Facilities Management (FM). Examples include work order control, database management, key issuance and tracking, interdepartmental billing for work order, and communication with other campus departments and outside entities.

Required Qualifications:

• High School diploma or equivalent.
• One year of full-time related work experience.
• A valid Utah Driver License is a condition of employment.

Preferred Qualifications:

• Ability to manage and supervise multiple tasks at one time.
• Ability to analyze situations and make decisions independently.
• Accurate recordkeeping skills.
• Ability to work in a fast-paced environment and work effectively under stress.
• Flexibility.
• Dependability.
• Excellent computer skills, including word processing and spreadsheets.
• Excellent customer service skills.
• Excellent communication (verbal, written, and interpersonal) skills.
• Previous experience using an Integrated Work Management System (IWMS or
• CMMS).
• Familiarity with trades and construction terms commonly used within a facilities
• management organization.

Background Check? Yes

Benefits Summary:

• medical
• dental
• long-term disability
• life insurance
• retirement
• a wellness program with release time and paid incentives
• tuition benefits
• free tickets to athletic and performing arts events
• paid holidays, vacation, and sick leave

Job Open Date: 08/24/2026

Review Date: 09/03/2026

Open Until Filled: Yes

Physical Activity of this position:

Ascending or descending ladders, stairs, scaffolding, ramps, poles etc., using feet and legs and/or hands and arms. Agility is emphasized. Important if the amount and kind of climbing required exceeds that required for ordinary locomotion., Maintaining equilibrium to prevent falling. Walking, standing or crouching on narrow, slippery, or erratically moving surfaces. Amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium. , Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles. , Bending legs at knee to come to a rest on knee or knees., Bending the body downward and forward by bending leg and spine. , Moving about on hands and knees or hands and feet. , Extending hand(s) and arm(s) in any direction., Standing. Particularly for sustained periods of time. , Moving about to accomplish tasks, particularly for long distances or moving from one work site to another., Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. , Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion. , Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. , Operate, activate, use, prepare, inspect, place, detect, or position. , Expressing or exchanging ideas. Those activities in which they must convey detailed or important instructions to other workers accurately or quickly. , Ability to receive detailed information with or without assistance., Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.

Physical Requirements of this position:

Light work. Exerting up to 20 lbs of force occasionally and/or up to 10 lbs of force frequently and/or a negligible amount of force constantly to move objects. Use of arm and/or leg controls exerting forces greater than that for sedentary work.

Visual Acuity Requirements including color, depth perception and field of vision: Required to perform activities such as preparing and analyzing data and figures; transcribing; using a computer terminal; extensive reading.

The conditions the worker will be subject to in this position:

The worker is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.

Annual Salary:

The annual salary for this position starts at $35,000 and may go up from there depending on candidate qualifications.

Weber State University is an Equal Opportunity Employer committed to creating an inclusive environment by welcoming all individuals, including culturally diverse staff, faculty, and student body. WSU values every individual by embracing all identities through the promotion of belonging, creativity, and uniqueness. We strive to create environments which are welcoming, inclusive, and equitable for all. All qualified applicants will receive consideration for employment without regard to protected categories, such as disability, sex, sexual orientation, gender identity, race, religion, national origin, veterans status, or others, as required by law and university policy (see Weber State University's Policy and Procedure Manual 3-32). je-495dd86051cc4fd88b32dc45281de55e