Unified Communications Field Service Coordinator II

University of Utah

Salt Lake City (UT)

On-site

USD 17,000 - 30,000

Full time

14 days+

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Job summary

The University of Utah is seeking a Field Service Coordinator II in Salt Lake City to join the UIT Unified Communications team. You will support VoIP, electronic messaging, calendaring, conferencing, and cloud storage services for the university and health system, ensuring reliable, cost-efficient communications.

Responsibilities include configuring UC systems, coordinating schedules, handling change requests, and providing frontline customer support.

Qualifications

1 year of related experience required.
Equivalency statement: 1 year of higher education can be substituted for 1 year of directly related work experience.

Responsibilities

Reviews, analyzes, implements, and modifies setup and configurations of Unified Communications systems (Avaya, call recording, Centrex, Microsoft Teams, voicemail).
Advises campus and hospital departments on telephone services, messaging, teleconferencing, calendaring, and cloud storage to meet business needs economically.
Determines whether infrastructure and inventory are available to meet needs.
Supports scheduling and project coordination for telephone equipment, video/audio conferencing, and conference room resources; coordinates wiring or fiber installation if needed.
Processes change requests, generates daily work orders, and coordinates with UIT resources and outside vendors as necessary.
Provides customer support by troubleshooting and correcting problems with telephone systems, voicemail, video and audio conferencing, and conference rooms.