Field Service Coordinator II - Unified Communications

Details This; Campus (IL); On-site; USD 17,000 - 30,000; Full time

Job summary

University of Utah is seeking a Field Service Coordinator II to support telephone services (VoIP), electronic messaging, teleconferencing, calendaring, and cloud storage for the University and University Health.

The role involves analyzing configurations, guiding campus departments, coordinating wiring and equipment setup, and working with outside vendors to deliver reliable and economical Unified Communications services.

Qualifications

• Requires at least 1 year of related experience in telecommunications or a related field.
• Strong written and oral communication skills; ability to work with all levels of personnel.
• Demonstrated customer service skills and commitment to service excellence.

Responsibilities

• Reviews, analyzes, implements, and modifies the setup and configurations of several Unified Communications systems, including Avaya, call recording, Centrex, Microsoft Teams, and voicemail and future Contact Center as a Service (CCaaS).
• Advises and assists campus and hospital departments with telephone services (including VoIP), electronic messaging, teleconferencing, calendaring, and cloud storage resources that meet their business requirements in the most economical and efficient method.
• Determines whether infrastructure and inventory are available to meet needs.
• Performs support for functional areas, including but not limited to configuration, scheduling, and project coordination for telephone equipment, video, and audio conferencing, and other conference room resources; configuration of voicemail and collaboration systems; and coordination of wiring or fiber installation, if necessary.
• Processes incoming change requests from campus and hospital departments, generates daily work orders involving changes to call routing options and user configurations, and coordinates scheduled work with UIT resources and appropriate outside vendors, if necessary.
• Acts as customer support by troubleshooting and correcting problems with telephone systems, including programming, voicemail, video and audio conferencing, and conference room resources.

Skills

Telecommunications

Communication skills

Customer service

Team collaboration

Problem solving

Tools

Avaya

Centrex

Microsoft Teams

Voicemail

Job description

University of Utah is seeking a Field Service Coordinator II to support telephone services (VoIP), electronic messaging, teleconferencing, calendaring, and cloud storage for the University and University Health.

The role involves analyzing configurations, guiding campus departments, coordinating wiring and equipment setup, and working with outside vendors to deliver reliable and economical Unified Communications services.