Facilities Ops Leader: Client Delivery & Team Growth

JLL; Austin (TX); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

401(k) with matching

Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay access

Job summary

JLL is seeking an Integrated Facilities Manager to oversee comprehensive facility operations, build client relationships, and drive operational excellence across a portfolio in Austin, TX. You will lead a dynamic team, manage vendors, and ensure compliance with health, safety, and environmental standards.

Responsibilities include overseeing mechanical/electrical/plumbing systems, budgeting and forecasting, and coordinating cross-functional teams for projects and moves.

Qualifications

• 3 to 5 years of supervisory experience in facilities management-related fields, including client service, conference services, vendor contracts, and/or related services
• Proficiency in a range of information technology tools and platforms
• Excellence in communication skills with the ability to engage effectively with clients, team members, and vendors
• Strong analytical, organizational, and presentation skills
• Knowledge of local health and safety requirements
• Ability to thrive in a dynamic, fast-paced environment
• Hold themselves to a high ethical standard and be solution oriented.

Responsibilities

• Proactively develop and manage client relationships, ensuring expected service levels are achieved and Key Performance Indicators are met or exceeded
• Deliver exceptional quality of service as reflected by client feedback and comply with all client contract requirements
• Manage site operations in accordance with agreed policies, procedures, and contract scope
• Assist with the development and implementation of annual management plans for assigned buildings
• Oversee mechanical, electrical, plumbing, carpentry, critical systems, HVAC, generators, and other systems within the portfolio
• Manage repairs and maintenance, minor works, and service requests, tracking all to completion
• Lead small-scale construction projects and coordinate with cross-functional teams including fitness, food services, security, and capital projects
• Support move teams during building moves, adds, and changes, serving as the key point of contact and escalation resource
• Manage vendor performance, ensuring services are delivered according to contract standards
• Document and elevate instances of poor performance
• Support procurement processes for vendor contracts in collaboration with sourcing SME and area managers
• Deliver portfolio management reports as required under client agreements
• Achieve or exceed financial targets while ensuring efficient and economic operation of assigned responsibilities
• Manage operational expenditure within agreed budgets and identify cost efficiencies
• Lead annual budgeting and quarterly forecasting processes
• Prepare budget spend reports including actual vs. budget variance analysis
• Manage vendor payments using available systems while complying with all relevant policies
• Help develop and approve annual capital plans, interfacing closely with client representatives
• Lead, manage, develop, and supervise a professional, energetic, and detail-oriented facilities team
• Provide excellent onboarding, training, and team building initiatives
• Foster an environment of teamwork, cooperation, performance excellence, and personal success
• Participate in individual performance management programs and personal development planning
• Act as an ambassador for JLL, upholding the firm's core values of Teamwork, Ethics, and Excellence

Skills

Supervisory exp

IT tools

Client communication

Analytical skills

Health & safety knowledge

Dynamic environment

Education

Bachelor's Degree or Diploma in Facility/Property/Operations Management

CFM

LEED AP

PMP

BOMA/IFMA certifications

Tools

CPM tools

Job description

JLL is seeking an Integrated Facilities Manager to oversee comprehensive facility operations, build client relationships, and drive operational excellence across a portfolio in Austin, TX. You will lead a dynamic team, manage vendors, and ensure compliance with health, safety, and environmental standards.

Responsibilities include overseeing mechanical/electrical/plumbing systems, budgeting and forecasting, and coordinating cross-functional teams for projects and moves.