Facilities Operations & Work-Order Specialist

Divisions Maintenance Group; Cincinnati (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

401K match up to 4%

Caregiver leave

Employee Assistance Program

Job summary

Divisions Maintenance Group is seeking a Customer Support Associate to provide operational and administrative support for facility-related service requests. You will receive requests, coordinate work order activity, and assist with service delivery through internal systems and provider networks.

In this role, you will help manage the work order lifecycle, review incoming requests, and ensure timely processing and documentation while collaborating with internal teams to support reliable

Qualifications

• 1–2 years of experience in administrative support, operations support, service coordination, or customer service roles.
• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Experience using work order management systems or ticketing platforms preferred.

Responsibilities

• Receive, review, and process facility-related service requests.
• Create, update, and track work orders in the facilities management system.
• Monitor open work orders and document status updates.
• Assist with closing work orders and ensuring service documentation is complete.
• Coordinate with Account Executives on scheduling and delivery of work orders.
• Escalate service issues per established procedures.

Skills

Organizational skills

Communication skills

Prioritization

Time management

Problem solving

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

Work order systems

Ticketing platforms

Email platforms

Job description

Divisions Maintenance Group is seeking a Customer Support Associate to provide operational and administrative support for facility-related service requests. You will receive requests, coordinate work order activity, and assist with service delivery through internal systems and provider networks.

In this role, you will help manage the work order lifecycle, review incoming requests, and ensure timely processing and documentation while collaborating with internal teams to support reliable