Facilities Operations Specialist II

PHFM | Facilities Maintenance - Interior & Exterior Services; New York (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

PHFM | Facilities Maintenance - Interior & Exterior Services is seeking a capable operations assistant to manage a high volume of work orders, answer customer inquiries, and dispatch vendor partners to meet schedules. You will handle multiple communication channels, maintain data accuracy, and support team goals in a fast-paced environment.

The role emphasizes proactive problem solving, timely responses by phone or email, and collaboration with teammates to ensure quality service levels in a

Qualifications

• Manage a high volume of incoming work orders in a timely and efficient manner.
• Ability to analyze customer inquiries and determine means of resolution.
• Input necessary data into computer systems to track and follow up on requests.

Responsibilities

• Manage a high volume of incoming work orders in a timely and efficient manner.
• Answer customer questions about scope of services, making appropriate suggestions to resolve the problem.
• Dispatching vendor partners for work orders and ensuring they arrive in accordance with schedule.
• Manage high volume email communications.
• Manage multiple communication paths simultaneously.
• Ability to analyze customer inquiries and determine means of resolution.
• Ability to answer the phone and/or email promptly to provide the best customer service possible.
• Input necessary data into computer system to track and follow up on customer requests.
• Contribute to the team effort by accomplishing set goals as determined by the Manager.
• Ability to prioritize tasks with overlapping timelines.
• Ability to work independently and self-solve.
• Keep accurate data and documentation of service requests.
• Ability to multitask in a fast-paced environment.
• Positive attitude and pleasant phone voice.
• Ability to remain calm and composed when dealing with an ever-changing environment and demanding customers.
• Must be a team player and able to support teammates at any given time.
• Performs other duties as required by leadership.

Skills

Customer service

Communication

Multitasking

Team player

Job description

PHFM | Facilities Maintenance - Interior & Exterior Services is seeking a capable operations assistant to manage a high volume of work orders, answer customer inquiries, and dispatch vendor partners to meet schedules. You will handle multiple communication channels, maintain data accuracy, and support team goals in a fast-paced environment.

The role emphasizes proactive problem solving, timely responses by phone or email, and collaboration with teammates to ensure quality service levels in a