Facilities Operations Support Specialist

JLL; Atlanta (GA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

401(k) plan

Medical, Dental & Vision

Parental leave

Paid Time Off

Daily Pay access

Job summary

JLL is seeking a facility operations coordinator in Atlanta, GA to monitor a variety of systems and respond to requests from stakeholders, dispatching work orders to the operations team as needed. The role emphasizes excellent customer service, collaboration, and representing JLL's Mission, Values, and Goals in all interactions.

You will be computer-savvy, able to elevate emergencies, and work in a dynamic team environment with strong organizational skills.

Qualifications

• Associates degree in facilities management, building, business or related field.
• Years of relevant experience preferred.
• 2+ years' experience with Facility or Property Administration preferred.
• Superior customer service skills and orientation.
• Ability to plan and manage work under time constraints.
• Proficient in MS Office; strong written and verbal skills.

Responsibilities

• Research required information using available resources.
• Identify and elevate priority issues.
• Identify areas of opportunity and suggest improvements.
• Route calls to appropriate resources.
• Complete all assigned callbacks.
• Monitor telephony queue time data to maximize productivity.
• Provide accurate, timely client work orders which result in highly satisfied customers.
• Adhere to client-driven standards.
• Complete data entry using multiple work request applications.
• Maintain productivity statistics/performance metrics.

Skills

Customer service

MS Office

Communication skills

Organizational skills

Multitasking

Teamwork

Education

Associate degree

Job description

JLL is seeking a facility operations coordinator in Atlanta, GA to monitor a variety of systems and respond to requests from stakeholders, dispatching work orders to the operations team as needed. The role emphasizes excellent customer service, collaboration, and representing JLL's Mission, Values, and Goals in all interactions.

You will be computer-savvy, able to elevate emergencies, and work in a dynamic team environment with strong organizational skills.